Location: York Learning Center, York PA
Closing Date:
09/12/2022
Join one of the largest educational service agencies in Pennsylvania that offers competitive pay, excellent benefits, and a wonderful work environment! At the Lincoln Intermediate Unit, we provide a wide variety of educational and training services to public and private organizations including 25 school districts, 2 career and technology centers, over 80 non-public schools, various non-profit organizations, and many more throughout York, Adams, and Franklin Counties.
ProgramThe Educational Technology Services Team at the Lincoln Intermediate Unit 12 offers expertise in disciplines including administrative, network administration, system integration, application and desktop support. Educational Technology Services is here to provide leadership, innovation and expertise to educational entities in Adams, Franklin and York Counties.
DescriptionThe Help Desk Technician position is a member of IT Services department within the Educational Technology Services Division. This position is part of our tier 1 team responsible for providing the first line of client communication and first level customer support our 1,100 staff, thousands of students, and clients. The chosen candidate will have demonstrable knowledge of basic computer troubleshooting and repair using MS Windows/MacOS/iOS/ChromeOS, network/internet connectivity, basic account management in MS Active Directory, and possess excellent customer service skills. Knowledge of conference (audio/visual) systems and asset management systems is preferred.
This desktop support position requires strong communication and customer service skills as well as the technical knowledge to solve issues in a multiple platform environment. Support methods will vary from incident to incident and may require user interaction via phone, remote support, ticket system and/or face to face.
QualificationsEducation requirement: High School Diploma
Experience requirement:Applicants must be proficient at supporting Windows devices in an enterprise setting.
Additional requirements:Valid driver's license and have access to personal transportation.
Must be highly organized and detail oriented. Must maintain a high level of confidentiality. Must be willing to work with and play an active role in a team. Must be flexible to work on multiple tasks and adjust work hours based upon the needs of our customers. Ability to learn new skills and adapt to continual change.
A successful candidate will need to possess the ability to provide exceptional customer service and manage their time efficiently
Terms of EmploymentESPA, Tech-B pay scale
$14.79 (HS diploma) - $16.95 (Associate's degree); additionally, any experience in comparable positions will be considered
Full-time, 260 days, plus excellent benefit package
Attachment(s):
- Help_Desk_Tier_1_4_2018.pdf