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Help Desk Tier I Representative

lincoln intermediate unit 12

Oxford, PA | Full Time

$48k-59k (estimate)

11 Months Ago

Help Desk Tier I Representative

$48k-59k (estimate)

Full Time | Preschool & Daycare 11 Months Ago

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lincoln intermediate unit 12 is Hiring a Help Desk Tier I Representative Near Oxford, PA

JobID: 3516

Position Type:
Support Staff/Technology Help Desk

Date Posted:
12/8/2023

Location:
New Oxford Central Office, New Oxford, PA

Closing Date:
12/17/2023

Join one of the largest educational service agencies in Pennsylvania that offers competitive pay, excellent benefits, and a wonderful work environment! At the Lincoln Intermediate Unit, we provide a wide variety of educational and training services to public and private organizations including 25 school districts, 2 career and technology centers, 30 non-public schools, various non-profit organizations, and many more throughout York, Adams, and Franklin Counties.

Program:
The Educational Technology Services Team at the Lincoln Intermediate Unit 12 offers expertise in disciplines including administrative, network administration, system integration, application and desktop support. Educational Technology Services is here to provide leadership, innovation and expertise to educational entities in Adams, Franklin and York Counties.
Description:

The Help Desk Technician position is a member of the IT Services department within the Educational Technology Services Division. This position is part of our tier 1 team responsible for providing the first line of client communication and first level customer support for our 1,100 staff, thousands of students, and clients. The chosen candidate will have demonstrable knowledge of basic computer troubleshooting and repair using MS Windows/MacOS/iOS/ChromeOS, network/internet connectivity, basic account management in MS Active Directory, and possess excellent customer service skills. Knowledge of conference (audio/visual) systems and asset management systems is preferred.

This desktop support position requires strong communication and customer service skills as well as the technical knowledge to solve issues in a multiple platform environment. Support methods will vary from incident to incident and may require user interaction via phone, remote support, ticket system and/or face to face.

Qualifications:

High School Diploma/GED required
A two-year technical degree, plus a minimum of 1-2 years of experience within the technology support field is preferred.
Requires proficiency with the Microsoft and Google suites of office products.
Must be highly organized and detail oriented. Must maintain a high level of confidentiality. Must be willing to work with and play an active role in a team. Must be flexible to work on multiple tasks and adjust work hours based upon the needs of our customers. Ability to prioritize and utilize time management techniques. Ability to learn new skills and adapt to continual change.

Terms of Employment: Full-time, 8 hours/day, 260 days/year
Salary: Tech B pay scale - Minimum $15.16 (HS diploma) - $17.37(Associate's degree); plus, excellent benefits.

The LIU offers a generous benefits package to full-time employees, including:

Medical (for a nominal premium), dental and vision insurance. Dental & Vision are at no cost to the employee.
All full-time support staff receive a $30,000 life insurance policy, at no cost to the employee.
Employee Assistance Program (EAP) for any employees and eligible dependents. You have the opportunity for 3 free counseling sessions per year, per person.
Short-term Disability
Long-term Disability
Participation in Public School Employees Retirement System (PSERS)
Paid Time Off
Access to the Lincoln Health and Wellness Center - an on-site health clinic located at the New Oxford Central Office and York Learning Center. It is available to employees and their family members (2 years & older) enrolled in the LIU medical plan. There are no copays and/or deductibles for services provided at our health centers. See: https://www.lincolnhwc.com/ for more information.

Attachment(s):

4021 DRAFT Help Desk Representative.docx

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Job Summary

JOB TYPE

Full Time

INDUSTRY

Preschool & Daycare

SALARY

$48k-59k (estimate)

POST DATE

06/12/2023

EXPIRATION DATE

05/04/2024

WEBSITE

iu12.org

HEADQUARTERS

YORK, PA

SIZE

1,000 - 3,000

FOUNDED

1971

CEO

TINA DIEHL

REVENUE

$50M - $200M

INDUSTRY

Preschool & Daycare

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About lincoln intermediate unit 12

The Lincoln Intermediate Unit serves local schools and communities, local businesses and nonprofit organizations, all Pennsylvania schools, Intermediate Units and libraries via statewide programs, and federal, state and local agencies. The Mission of the Lincoln Intermediate Unit is to empower our customers to solve their most challenging problems that impact learning and quality of life.