JOB
Your job in the department is to . . . Serve as the first point of contact for clients, caregivers, family, and partners presenting to LCHC via phone or in person. This position provides crucial patient care services that support the financial health of LCHC by ensuring patient appointments are scheduled and completed appropriately, verifying insurance, entering demographic data, and reviewing schedules for optimal provider utilization. Your job also involves . . .High quality customer service for internal and external interactions and communications. Preparing, retrieving and distributing clinic information to staff, clients and the public.
EXAMPLE OF DUTIES
JOB FUNCTIONSCUSTOMER SERVICE: Serve as receptionist and front office support.Schedule appointments and maintains schedules.Answer the phone, transfers calls, and manages multi-line telephone system.Act as first point of contact for all clients, caregivers, and family.Receive and relays messages to appropriate staff.Assess and responds of emergency and non-emergency nature.Show tact and diplomacy in challenging or confrontational situations .ADMINISTRATIVE: Perform data entry in Electronic Health Record and other web-based patient portals.Prepare letters, reports, and correspondence.Perform basic office administrative tasks to support the department.Daily mail pick-up, drop-off, and distribution.Order and distributes office supplies.Monitor and utilize reports to ensure appropriate patient follow up.FINANCIAL: Provide information to patients, providers, and family about the financial resources and programs available.Collect and processes payments.Support staff, providers, and clients with account and billing questions.Perform insurance eligibility queries through the EHR, other health coverage portals and/or by phone.Manage cash drawer bags and prepares deposits.RECORDS: Contact agencies for records.Processes records requests. Performs scanning to place documents into the EHR in compliance with policy and procedure. Uses electronic system to enter, edit, and retrieve client information.
SUPPLEMENTAL INFORMATION
WORKING CONDITIONSJob Conditions: Normal working conditions, but must handle frequent interruptions, multiple telephone calls and counter work, and frequent data input. Work Location: Lincoln County Travel: Required travel in Lincoln County as needed. PHYSICAL DEMANDSThe physical demands are typical of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical capability to handle high mobility demands and complex personal interactions.Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Some tasks require the ability to perceive and discriminate sounds.Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, and violence. Tasks are sometimes performed with exposure to disease or pathogenic substances. REASONABLE ACCOMMODATIONSLincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.