Lincoln Health

111 6th Street * PO Box 248

Hugo, Colorado 80821

(719) 743-2421

POSITION: Certified Nursing Assistant

DEPARTMENT: Lincoln Health Family Practice Clinics

DATE WRITTEN: May 2003 REVISED: September 2020

PURPOSE:

Provides customer service and delivers nursing care to patients in a timely and professional manner.

Reports to: Clinic Administrator for administrative supervision and to the Physicians/Advanced Practice Providers in the Lincoln Health Family Practice Clinics for nursing supervision.

The Certified Nursing Assistant will work at a Family Practice Clinic that serves a largely rural/frontier population on the Eastern Plains.

DIMENSIONS:

The Certified Nursing Assistant will ensure the efficient and effective flow of patients during scheduled clinics through performing nursing duties. The employee will participate in the development of clinic objectives and participate in quality assessment and improvement processes and activities. The employee will maintain patient care supplies, equipment and the environment.

The Certified Nursing Assistant will protect the dignity, privacy and confidentiality of patients and their families, as well as co-workers and others.

Lincoln Health Family Practice Clinics support and encourage a multidisciplinary team

approach to whole person patient centered care with the integration of primary care and

behavioral health services.

ENVIRONMENT:

Lincoln Health is a 15-bed Critical Access Hospital co-located with 35-bed Long Term Care Unit. The facility employs 150-200 employees. Lincoln Health has 3 Family Practice Clinics, located in Hugo, Limon and Flagler. A Mobile Clinic that provides services all along the Eastern Corridor is also part of Lincoln Health Clinics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acts in a professional manner at all times.

• Works using the guidelines established from the Nurse Practice Act, Lincoln Health standards, policies and procedures and nursing judgment.

• Patient is approached in a kind, gentle and friendly manner. Respect for the patient’s dignity and privacy is consistently provided.

• Interventions are performed in a timely manner. Explanations for delays in responses are provided.

• Safety concerns are identified and appropriate actions are taken to maintain a safe environment.

• Rooms are neat and orderly

• Demonstrate behaviors consistent with facility mission, vision and values

• Maintains professional attire and appearance. Scrubs may be worn and are expected to be laundered and presentable.

• Acknowledges that all patients, family members, visitors, co-workers, employees of LCH and outside providers are customers.

• Provides care and interactions to customers with dignity and respect demonstrating quality customer service.

• Maintains confidentiality and patient rights regarding all patient information.

• Conducts self in a professional manner in compliance with facility policy.

Daily responsibilities

• Sort and file records on a daily basis to include all medical record information received from patient care staff, hospitals, physician offices and other outside sources.

• Obtain and record health histories

• Complete all documentation timely, efficiently and in its entirety

• Maintain health record and document all items required for Meaningful Use

• Verify all messages have been handled for the day

• Assisting with the front office scheduling, referrals, medical records, and assisting nursing staff in the Clinics.

• Maintains knowledge of equipment set-up, maintenance and use.

• Provides input in the formulation and evaluation of standards of care.

• Ensure tasks, labs, and diagnostics have been reviewed with patients and addressed as appropriate.

• Initiates emergency support measures (ie. CPR, protects patients from injury).

• Log off their work stations properly

• Provides excellent customer service to his/her team, patients, and public

• Maintains an organized and clean work area

• Emergency situations are recognized and appropriate action is instituted.

• All emergency equipment can be readily located and operated (emergency oxygen supply, drug box, fire extinguisher, etc.)

• Other patient care as assigned (patient recalls, reminders, telephone triage, injections, immunizations, etc. according to clinic policy and procedures).

• Attends all meetings required by CEO and Clinic Administrator

• Participates in clinic staff meetings

SUPERVISORY RESPONISIBILITIES:

The Certified Nursing Assistant does not have any supervisory requirements.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, the Certified Nursing Assistant must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Education:

• Successfully attend and pass a CNA program

• Licensures:

• Maintains current CNA license in State of Colorado

• Certification in BLS (Basic Life Support)

• Relevant Work Experience:

• Experience in providing nursing services in a rural area, primarily family practice clinics is recommended.

• Knowledge, Skills, & Abilities:

• Basic understanding of computer skills: Excel, Word and EHR, as well as basic typing skills.

LANGUAGE SKILLS:

Ability to read, analyze and interpret financial reports and legal documents. Ability to respond to common inquiries or complains from patients, regulatory agencies or a member of the board. Ability to effectively present information to public groups and/or boards of directors.

REASONING ABILITY:

• Ability to define problems, collect data, establish facts and draw valid conclusions

• Participates in the identification of staff educational needs.

• Participates in the development of clinic objectives.

• Participates in the quality assessment and improvement process and activities.

OTHER SKILLS AND ABILITIES:

Ability to use a computer. Knowledge of basic computer functions and electronic health records. Basic knowledge of Microsoft Word and Microsoft Excel.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and talk and hear. The employee frequently is required to sit, kneel, and stoop. The employee is required to stand and walk.

The employee must frequently lift and/or move up to ten (10) pounds and occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include distance vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment varies based on situation with patient care but is generally quiet.

MEASURES OF EFFECTIVENESS

The indicators of proficient performance in this position is carrying out all the items specified in the “Essential Duties and Responsibilities” as listed above. The CEO and Clinic Administrator has the right to add or change duties at any time.

I have read the above position description and fully understand the requirements. I hereby accept the position of Certified Nursing Assistant and agree to abide by the requirements and will perform all duties and responsibilities to the best of my ability.

Employee Signature

Date

Supervisor Signature

Date

Human Resources Signature

Date