Reliant is currently seeking a Call Center Representative to join our Pinellas Park, Florida location. This position has the opportunity to be fully remote after training!

WHY WORK AT Reliant?

• Culture- An inclusive, open, and friendly environment focused on our associates and their success
• Benefits- Comprehensive benefits package with flexible options to fit your individual needs
• Growth- We will provide you with all the resources necessary to achieve your Pharmacy Technician Registration and progress within the organization

The Call Center Representative is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data-entry, record maintenance, and other clerical duties.

Schedule:

• Monday thru Friday 9:30 AM - 6:00 PM
• One Saturday per month 8:30 AM - 12:30 PM
• Overtime available

Job Responsibilities:

• Answer Inbound calls
• Communicate with Patients regarding their medication orders, including verifying order status
• Respond to requests and communicate with Lincare Center staff regarding patient medication orders
• Assists with stocking and inventory tasks
• Place medication refill order in computerized system at patient request
• Submit request for special orders as needed
• Track medication packages in various vendor systems such as UPS
• Research order status and delivery at patient or center request
• Inactivate patient accounts in computerized system
• ·Process patient address changes, ensuring accurate address information

Qualifications:

• Strong verbal and written communication in order to successfully operate phones and computers
• Problem solving skills
• Proficiency in Microsoft Office applications
• Adequate typing skills (typically 30-40 wpm)
• Ability to successfully complete Technician Training program and obtain Technician Registration within required timeframe

Education and Experience:

• Graduate from an accredited high school or equivalent
• Minimum of one-year clerical/office experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Hybrid work

Education:

• High school or equivalent (Required)

Language:

• English and Spanish (Required)

Ability to Commute:

• Pinellas Park, FL 33782 (Required)

Ability to Relocate:

• Pinellas Park, FL 33782: Relocate before starting work (Required)

Work Location: Hybrid remote in Pinellas Park, FL 33782