Organization: Our work is done with loving kindness, compassion, generosity, and forgiveness toward those struggling with addiction and mental illness.

Summary: The Clinical Director is a flexible, responsive, and results-oriented member of the Executive Leadership Team. The Clinical Director is responsible for researching, designing, implementing, and monitoring all services. They are also responsible for overseeing the process for developing, implementing, and monitoring all policies and procedures and service delivery budgets. They are responsible for the utilization review processes and this is understood at all service delivery levels and maintained; so that revenue expectations are met or exceeded. The Clinical Director always ensures the smooth operation of the Electronic Medical Record (EMR).

Duties and Responsibilities include the following. Other duties may be assigned.

1. Hire, train, and act as motivator/mentor to all program staff ensuring staff meet or exceed expectations and Key Performance Indicators (KPI’s).

2. To ensure the smooth running of the clinical programs aiming to maximize performance.

3. Develop an overall Clinical Plan for services and oversee all patient care staff or administrative clinical operations and programs of all clinical services.

4. Lead large group discussions to answer questions and remedy complaints for staff, persons served and other stakeholders.

5. Create and nurture effective communication and interpersonal skills when dealing with clinical staff and patients within the organization.

6. Build a strong team through open communication and by collaborating on decision-making responsibilities.

7. Develop and maintain effective working relationships with all stakeholders to program services (licensing, referral sources, insurance companies, etc.)

8. Initiate and set goals for programs based on the organization’s strategic objectives and monitor success using supervision documentation, and task sheets.

9. Chose, implement, and maintain along with having hands-on skills in dealing with our electronic medical record (EMR) and always ensure all staff are proficient and compliant.

10. Will serve as the chair of the Quality Council.

11. Develop, implement, and monitor clinical budgets (revenue and expenses).

12. Ensures the organization successfully holds all required licenses and contracts for all clinical services.

13. Devise evaluation strategies to monitor performance and determine the need for improvements in services and individuals.

14. Ability to delegate and supervise tasks as required.

15. Supervise all program leads and managers; provide feedback and resolve complex problems.

16. Keep senior management informed with detailed and accurate reports or presentations.

The Clinical Director is responsible for possessing excellent knowledge of all services we provide, ensuring clinical best practices are utilized, performance evaluation techniques and key metrics are set and met. Must have outstanding knowledge of data analysis, reporting and budgeting.

Supervisory Responsibilities: Manages and supervises all clinical, quality assurance and program support staff. Provides overall strategic direction for all programs. Ensures the budget meets the needs of the program, that payees are in place to fulfill the budgetary needs, and licenses always remain in good standing. Responsible for monitoring the success of all clinical staff.

Qualifications: To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability also required; reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Minimumof a clinically oriented master’s degree(MS/MA), valid Delaware Clinical license and specific certification, and five years related experience and/or training in Clinical Management.

Certificates and Licenses: Maintains valid Delaware Clinical Licensure (LPCMH, LCSW, PsyD, etc.)

Reasoning Ability and Critical Thinking: Ability to utilize research and theoretical foundations and apply them to clinical ability to define problems, collect and interpret evaluative information, establish facts, and draw valid conclusions within scope of clinician supervision; ability to interpret a variety of technical instructions with multiple abstract and concrete variables.

Computer Skills: Knowledge of Microsoft Office and Electronic Medical Records (EMR) software.

Knowledge, Skills, and Other Abilities:

· Strong interpersonal communication skills

· Strong documentation skills

· Exhibit organization and follow through on tasks and goals

· Self-efficacious, with a positive attitude and concern for people and community

· Supportive, empathetic, and truthful

· Foster, build, and maintain community partnerships

· Strong ability to motivate individuals

· Positive attitude, show concern for people and community, demonstrate and present with self-confidence

· Self-starter and goal driven

Physical Demands: physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands, talk, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Addiction Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

License/Certification:

• LCSW or LPCMH (Required)

Ability to Relocate:

• Wilmington, DE 19801: Relocate before starting work (Required)

Work Location: In person