Location: This position is on-site in Kalamazoo, MI (some driving required).

As a Sales Support Representative at FFL, you will:

• Foster and develop positive, strong, long-lasting business relationships with prospective and existing drugs of abuse (DOA) and Therapeutic (THX) customers.
• Partner with assigned Sales reps to provide internal support.
• Provide Result Reviews to clients.
• Nurture existing customers utilizing a call plan. Your goal is to create opportunities to increase the volume of tests performed with customers.
• Maintain high customer satisfaction levels.
• At times handle inbound inquiries regarding FFL services and attend industry-related conferences.
• Complete client onboarding.
• Update and maintain customer files in Salesforce including records of customer inquiries, Confidentiality Agreements, comments, complaints, and actions taken.

Who are you?

• You love to build customer trust, improving relationships with and retention of customers.
• You thrive on driving us to reach our customer support goals by being accountable for your work.
• You are proud to build a positive brand for FFL as we expand our markets.
• You are hungry to create a culture of success, high performance, and happiness.

What valuable experience and skills will you bring to the table?

• You have earned a bachelor’s degree in clinical allied health, health administration, or related medical field required; pharmacology or toxicology degree is preferred.
• You have two (2) to four (4) years of proven customer support and/or sales success in a clinical healthcare, medical practice, or related environment.
• You have a record of building and maintaining customer relationships.
• You possess excellent interpersonal and organizational skills, proactive problem solving, successful planning and prioritizing of projects and tasks, and accuracy in proofreading communications and materials.
• You have stellar knowledge of Microsoft Office and contact management system, Salesforce a plus.
• Any experience in a laboratory environment is preferred.

What do we offer you?

• A competitive salary with comprehensive benefits, including medical, dental, vision, disability, life, and 401(k) with company match.
• The challenge to educate and build consultative relationships with our customers, exceeding their expectations.
• To be a driver of our vibrant and intentional culture by participating on our Duck Squad.
• The role of a vital contributor in our business model run on the EOS (Entrepreneurial Operating System).