JOB DESRIPTION: CLIENT CARE SPECIALIST:

Hours: Tuesday, Thursday, Friday and Saturday from 3:00 pm thru 11:00 pm.

REPORTS TO: DIRECTOR OF SHELTER SERVICES

SUMMARY:

Position requires a commitment to engaging homeless individuals with dignity and respect. Provides direct care, guidance, and supervision to shelter residents; assists in oversight of routines of daily living in a shelter setting; fosters positive socialization and interaction among residents; participates in supervisory, training, and staff meetings as required; carries out any other assignments as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develops good relationships with residents and contributes to the development of a positive atmosphere in the program.

Responds to concerns of residents, communicates and document issues and problems via log entries, narratives and incident reports.

Completes all mandated daily records of resident census documentation.

Serves a security role to insure orderly entrance and exit of residents and to escort out unauthorized persons and disruptive clients; makes rounds of facility and grounds to identify any safety hazards, damages or need for maintenance repairs

Crisis intervention: Ability to identify clients at risk of self-destructive or high risk behaviors and deescalate potentially volatile situations.

Assist in serving prepared meals and laundering of bed linens.

Provides general cleaning and housekeeping support to custodial staff as required to maintain safe and sanitary conditions on a 24 hour basis.

Attends staff meetings and in-service training workshops when required.

MINIMUM JOB REQUIREMENTS:—High School diploma/GED with minimum of one year experience in Human Services (experience relevant to residential environments). Knowledge of alcohol, drug, and mental health issues, a plus; valid driver’s license a plus. Employment is contingent upon satisfactory results of a criminal background investigation.'
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Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 32 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Patient demographics:

• Adults

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have experience working in a shelter or residential program?
• Do you have 1 year of experience working with homeless clients providing

direct services?

Work Location: In person