JOB SUMMARY: The Medical Assistant is responsible for directly supporting a healthcare department or unit by completing administrative and clinical tasks for a physician’s office, hospital, outpatient clinic, or other healthcare facility i.e., clinic, medical director, clinic staff (RN), outpatient practitioners. The duties vary with the location, specialty, and size or complexity of the practice. A successful Medical Assistant will be well versed in psychiatry, capable of understanding mental status, and the use of psychotropic medications.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Administrative Duties may include:

• Entering/maintaining electronic health records
• Answering telephones and greeting patients with outstanding customer service
• Updating and filing patient medical records
• Coding and filling out insurance forms
• Scheduling appointments
• Arranging for hospital admissions and laboratory services
• Handling correspondence, billing, and bookkeeping

Clinical Duties may include:

• Taking medical histories, explaining treatment procedures to patients, preparing patients for examination
• Assisting the physician during exams
• Collecting and preparing laboratory specimens, drawing blood, performing basic laboratory tests
• Instructing patients about medication and special diets
• Preparing and administering medications as directed by a physician, authorizing prescription refills as directed
• Taking electrocardiograms, removing sutures and changing dressings

Patient Liaison:

• Medical assistants are instrumental in helping patients feel at ease in the physician’s office and often explain the physician's instructions
• LSBC reserves the right to change the location of work and that an employee may be required to work from any office or department of the company as the need arises or due to company demands.
• Participate consistently in all in-service training programs.
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
• Willingness to abide by the company’s published rules and regulations

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.

• Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.

• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.

• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.

• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.

• Drives Results: Consistently achieving results, even under tough circumstances.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

EDUCATION & EXPERIENCE:

• Education:
• High school diploma or GED required
• Possess or be able to obtain First Aid and CPR certification
• MA Certification preferred

• Experience:
• Some college preferred
• Minimum of One (1) year experience in a position that is directly related to the duties and responsibilities as a medical assistant.

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.

POSITION CONTENT: This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.