11 Lead Customer Service Representative Jobs in UNION, NJ
LifeStation is Hiring a Lead Customer Service Representative Near UNION, NJ
Description
Starting annual pay rate is $46,800 w/ weekly pay
About LifeStation
LifeStation’s goal is to measurably improve the quality of life for independent seniors and their caregivers. Our innovative products and services transform the lives of seniors and help them live safely and independently. LifeStation is one of the largest providers of medical alert monitoring services in the United States.
LifeStation is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around.
About the Customer Service Lead Position
We are seeking a dynamic Customer Service leader to join our management team.? The Customer Service Lead manages the daily operations of their customer care?team and provides support for the continuous improvement of the center. This individual will act as a mentor to their agents by assisting with QA review, escalation cases and resolving constraints. We are seeking someone who will place a strong emphasis on customer care, call quality, agent retention and appreciation.
- Provide exceptional customer service support to those communicating with our organization
- Assist Customer Service Supervisor(s) in maintaining optimal staffing levels while supporting adherence to department time and attendance policies
- Review department service tickets (both internal & to partner work groups) for accuracy and expedited completion
- Support with quality assurance checks of Customer Service Associates’ communications along with supporting feedback/coaching when necessary
- Respond to Level 2 escalated communications within the expected time period
- Deliver support to Customer Service Associates to ensure they are providing the proper & accurate information to our customers
- Inform supporting Supervisor(s) on escalate incoming customer concerns/feedback
- Perform additional tasks as assigned by senior department management
- Act as Manager on Duty during select shifts.
Requirements
- The ideal candidate will have 2 years of experience in a customer service or call center environment
- Prior experience with a CRM (Salesforce preferred) and call handler
- Comfort using a computer and modern technology
- Ability to work in a fast-paced high-volume call center environment
- Excellent written and verbal communication skills
- HS Diploma or GED required
- Available to work evenings/weekend/holidays
- Adept at maintaining a positive, open, approachable and professional relationship with a broad group
- Ability to demonstrate success in managing multiple tasks while under tight deadlines
- Access to reliable transportation
Job Summary
Full Time
Business Services
$68k-90k (estimate)
02/28/2024
04/28/2024
lifestation.com
CHESTNUT, NJ
50 - 100
1977
STANLEY OPPENHEIM
$10M - $50M
Business Services
Related Companies
The job skills required for Lead Customer Service Representative include Customer Service, Customer Care, Products and Services, Call Center, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Customer Service Representative positions, which can be used as a reference in future career path planning. As a Lead Customer Service Representative, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Representative. You can explore the career advancement for a Lead Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Lead Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Lead Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Lead Customer Service Representative job description and responsibilities
A lead customer service representative handles escalation and evaluates team member's performance.
02/22/2022: Provo, UT
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
03/07/2022: Lancaster, PA
They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.
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Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
03/21/2022: Anaheim, CA
Create better modes of operations to make customer service easier for both team members and customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Lead Customer Service Representative jobs
Develop a customer loyalty program.
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Build a customer survey strategy.
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Get creative with customer renewals and upsells.
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Reply as quickly as possible on social media.
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Monitor customer service through social media with a tool.
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Step 3: View the best colleges and universities for Lead Customer Service Representative.
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