At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!ROLE OVERVIEWWe are looking for a warm and self-motivated individual for the Willoughby office. We are looking for someone to contribute to our organization as a liaison between doctors, nurse practitioners, PA’s and patients in the delivery of treatment for patients suffering from various behavioral health issues. Hours are Monday - Friday 8 a.m. - 5 p.m. Starting rate is $18/hour. Position comes with a full benefits package, paid holidays, and PTO accrual.RESPONSIBILITIES -Speak with patients and families regarding treatment program, explain procedures, communicate with referring physicians. -Perform equipment positioning for various treatment sessions. -Observe patients during TMS treatment sessions; alert treating physician if needed. To learn more about TMS, click here: TMS - Lifestance Health-Enter and update patient appointment information into EMR system. -Assist patients at the check-in window -Verify patient’s identification and insurance -Secure credit card or form of payment for future balances -Administer all new patient paperwork -Answer incoming phone calls -Respond effectively to inquiries from external and internal sources -Perform other duties, special projects and tasks as needed -Prepare new client packets weekly -Administer Treatment Outcome Package questionnaires -Send all new insurance to the benefits team for verification -Update patient record when necessary -Scan all client paperwork into EMR systems -Maintain prescription pick up file -Close and lock clinic at night SKILLS & EXPERIENCE-High school diploma or GED equivalent -3 experience as a medical assistant or in a similar role (certification not required)-BLS certification preferred-Experience in customer service will be a plus -Ease with clinical/medical office operations -Knowledge of basic bookkeeping principles and office management systems and procedures -Working knowledge of office equipment (e.g. optical scanner) -Excellent communication and interpersonal skills -Organized with the ability to prioritize and multi-task -Reliable with patience and professionalism -Must have ability to work independently and as a team member -Must process strong communication skills, both written and verbal -Must have strong attention to detail -Must be able to multi-task -Must have significant problem-solving capability -Must be able to prioritize tasks daily -Must possess a commitment to the mission statement and vision of LifeStance -Qualified candidates must be legally authorized to be employed in the United States -Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare. Our Values: Delivering Compassion - We care for people unconditionally and act with empathy always. Building Relationships - We are collaborative, building enduring relationships to achieve more together. Celebrating Difference - We respect the diversity of every individual’s lived experiences.Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 500 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.Learn more at www.lifestance.com.