Description

Engages existing blood donors by telephone to thank them for past donations and schedule them for future donations. Works under direct supervision to achieve daily and monthly benchmarks related to outreach, appointment bookings, scheduling accuracy and efficiency, customer satisfaction, show rate, and other metrics.

DUTIES AND RESPONSIBILITIES: 

1. Schedules appointments with existing and/or potential blood donors for whole blood and/or automated donations; confirms scheduled appointments with donors.
2. Accurately enters call results and updates other pertinent information in the electronic donor records according to standards and procedures.
3. Responds to and documents donor eligibility questions and other questions or concerns according to department procedures; escalates questions or concerns to supervisor as appropriate.
4. Meets or exceeds pre-established daily, weekly, monthly or annual goals as a team.
5. Performs basic related administrative and clerical duties.
6. Participates in various meetings, such as in-service training, continuing education programs, staff meetings, safety meetings, etc.
7. Models LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.
8. Meet and exceed customer expectations and adhere to established quality practices while seeking to continually improve work performance.
9. Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.
10. Completes other assignments and duties as may be assigned.

Qualifications

KNOWLEDGE / SKILLS / ABILITIES:

1. High School diploma or equivalent
2. Ability to utilize a telephone and computer to retrieve or record donor information
3. Clear speaking voice and effective verbal communication skills and telephone etiquette
4. Must be self-motivated to work independently, as well as part of a team
5. Must demonstrate a positive approach toward donors and team members, acting in a professional manner at all times
6. Ability to maintain confidentiality of Company and donor information

PHYSICAL DEMANDS / WORKING CONDITIONS / ENVIRONMENT:

1. Work is generally performed in an office setting
2. Must be able to perform duties which require sitting at desk or workstation for long periods of time, talking on the telephone and using computer to retrieve or input data
3. Must be able to work flexible hours

The requirements and physical demands listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.