Description

POSITION SUMMARY:

Provides supervision of blood collection activities, as delegated by the Blood Collection Manager, to ensure the satisfactory draw of a unit of blood from a donor. Requires constant interaction and contact with donors, Donor Specialists and Techs, other Center staff and the general public. Acts as a functional lead and makes decisions relative to scheduling, safety issues, company policies, and public relations; provides immediate direction for Donor Specialist II, Donor Tech I, Donor Specialist III, Donor Tech II, Mobile Specialist II, Mobile Tech I, Mobile Specialist III, or Mobile Tech II.

DUTIES AND RESPONSIBILITIES:

1. Interacts with prospective blood donors and other visitors, providing information about Blood Center services and programs, answering questions about donor criteria, and guiding prospective donors through the donation process.
2. Performs procedures associated with the collection of blood or blood components from various donor categories; includes obtaining demographic information and medical history, performing mini-physical examination, venipunctures and observing for donor reactions.
3. Administers post venipuncture care to donors, ranging from serving refreshments to caring for donors who may have any type of reaction related to the blood donation process.
4. Prepares for Center activities or blood drives, which includes restocking supplies; packing, lifting, carrying, loading/unloading equipment, setting up supplies and equipment, lifting/carrying portable donor beds and other equipment.
5. Follows all policies and procedures issued by the Blood Center, regulatory requirements (e.g., FDA, OSHA, AABB) and complies with good manufacturing practices (GMP).
6. Participates in various meetings, such as in-service training, continuing education programs, staff meetings, safety meetings.
7. Maintains, organizes, and cleans functional work area, equipment, and vehicles; reports malfunctioning equipment or vehicles to supervisor.
8. Makes routine decisions pertaining to work duties as permitted under policies and procedures, referring to the supervisor any issues which could possibly harm a donor or employee, cause adverse opinions of the Center or the Company, or interfere with the operations of the department or Center.
9. May drive a Company vehicle as necessary.
10. May perform quality control procedures to determine acceptability of equipment and/or supplies.
11. May enter and retrieve donor information into computer system, organize and review records, ensure appropriate corrective action, and manage reports, as required.
12. Assumes responsibility of supervising mobile operations as assigned, either independently or collaboratively, to ensure operations run smoothly and all reports and forms are completed accurately.
13. Required to recruit and telerecruit donors.
14. Meets and exceeds customer expectations and adheres to established quality practices while seeking to continually improve work performance.
15. Models LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.
16. Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.
17. Completes other assignments and duties as may be assigned.

CORE COMPETENCIES:

Qualifications

KNOWLEDGE / SKILLS / ABILITIES:

1. High school diploma or equivalent.
2. Satisfactorily complete in-house Donor Services Training Program and proficiency checks within first 90 days of employment.
3. Must satisfactorily complete a Company-approved adult CPR/First Aid Course within the first 6 months of employment or possess current CPR certification; must maintain the certification.
4. Knowledgeable in all collection methods and be able to manage collection events.
5. Must be dependable, punctual and have effective communication skills.
6. Must demonstrate a positive approach toward donors and other staff members, acting in a highly professional manner at all times.
7. Must be able to maintain confidentiality of donor information at all times.

PHYSICAL DEMANDS / WORKING CONDITIONS / ENVIRONMENT:

1. Work may be performed in center, in mobile unit or at remote worksites.
2. Must be able to lift equipment, such as portable donor beds, boxes of donor blood, and supplies up to 35 lbs., unassisted.
3. Must be able to perform duties requiring standing or bending for long periods of time without relief.
4. Must be able to work irregular hours, often in excess of 8 hours per day, and week-ends.
5. Must be able to work with needles, scissors, blood bags, human blood and collection equipment and deal with stressful situations.
6. Work involves potential exposure to infectious diseases from blood and blood products.
7. May require operation of a Company vehicle for travel to blood drives; must possess a valid driver’s license and be insurable by our commercial auto insurance carrier.

The requirements and physical demands listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.