4 Dispatch Call Taker (Emergency Call Center) Jobs in Skokie, IL
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LifeLine Ambulance Illinois is Hiring a Dispatch Call Taker (Emergency Call Center) Near Skokie, IL
Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.
Job Description:
LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.
Responsibilities:
- Answer, screen, and direct calls
- Distinguish the need for emergency transportation
- Pre-arrange transport for facilities while determining the level of care needed for the patients
- Provide information and assistance for customer service inquires as needed
- Communicate with multiple departments and EMS personal
- Provide supportive information to customers to assist them in arranging appropriate transport
- Other duties as assigned
Requirements
Position Requirements:
- Pleasant, professional phone manner
- Detail oriented
- Computer & typing skills
- Ability to excel in high-stress environment
- Adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognizing when to apply them.
- Medical background a plus
- EMD or EMT certification preferred
- Weekend availibility
What we offer:
Competitive Pay, PTO, overtime opportunities
A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
Tuition reimbursement
Uniforms
On-site continuing education
Family culture based on open communication
EMS career advisers
LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.
Job Summary
Full Time
$41k-53k (estimate)
05/17/2023
05/01/2024
The job skills required for Dispatch Call Taker (Emergency Call Center) include Customer Service, Transportation, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatch Call Taker (Emergency Call Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatch Call Taker (Emergency Call Center). Select any job title you are interested in and start to search job requirements.
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