Summary:

This position reports to the Communications Manager. EMDs are responsible for receiving and processing requests for ambulance services via telephone and radio while utilizing Medical Priority Dispatch.

Major Duties and Responsibilities:

• Demonstrates the ability to communicate professionally with residents, public officials, governmental entities, and political leaders when necessary
• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time
• Consistently achieves alert times within 30 seconds of the call received, 90% of the time
• Ability to function in a moderate noise level environment with constant activity
• Ability to direct resources during major/mass casualty events
• Demonstrates a working knowledge of all communication equipment to ensure intelligent reporting of equipment failures
• Demonstrates the ability to apply and modify the System Status Plan as needed for efficient operations
• Demonstrates the ability to maintain the quality improvement program goals
• Promotes a positive team/work environment at all times
• Responsible with complying with all local, state and federal laws (i.e. HIPAA and OSHA).
• Performs other such duties as may be required.

Minimum Qualifications:

• High School diploma or General Education Degree (GED)
• Excellent computer skills and the ability to multi-task
• Must possess strong customer service skills
• Must have strong organizational skills, interpersonal, verbal and written communication skills
• EMD certification obtained within 1 year of hire date