Summary: Under the direction of the Operations Manager, the Transportation Coordinator (TC) will receive, process and coordinate medical transports as required. The TC will work closely with non-J&C Ambulance Service personnel and interact directly with clinical and social work staff at various facilities.

Essential Job Functions • Utilizes information received from healthcare provider, patient, or family to coordinate medical transportation. • Asks pertinent questions to determine type of transport needed, billing information, and destination of transport. • Communicates in writing and verbally with J&C Ambulance Service Dispatch centers to ensure on time performance and quality customer service. • Reports unusual incidents to duty supervisors as appropriate. • Prepares timely and accurate paperwork as required. • Serves as Liaison between facility and J&C Ambulance Service • Assist with any billing questions for facility • Other duties as assigned.

Knowledge: • Emergency clinical practices, procedures and protocols • Familiarized with medical and other related emergency equipment • Familiar with basic insurance requirements for ambulance transportation authorization • Local geography • General knowledge of computer 

Certification(s) and/or Licenses(s): • High school diploma or equivalent • A minimum of one year of EMS experience Certification(s) and/or Licenses(s) preferred

Education and/or Experience: • High school diploma or equivalent • A minimum of one year of EMS experience preferred