Job Description: Bartender

WHO WE ARE
Property Information

A reimagined 1970s lodge becomes the backdrop for a writer seeking inspiration—morning hikes, evenings in the library lounge writing by the fire, and nights at the sophisticated bar gathering with fellow creatives. We designed our House as a harmonious retreat with modern luxuries and furnishings, while adorning the interiors with the patterns and palettes of the surrounding landscape that have inspired so many.

THE ROLE
Bartender

The Bartender is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guest’s needs. The Bartender comprehends the cocktail and beverage menus, prepares drinks as requested by our guests and serves food and drinks to our guests either directly or via service staff.

Responsibilities

• Be fully accountable for the people, product and profit within the hotel.
• Provide excellent, friendly, courteous and professional service to all internal and external guests, in every interaction.
• Ensure hotel culture is enlivened in all aspects of the business.
• Maintain and ensure the overall cleanliness and safety of the work area/assigned station and the establishment.
• Perform opening and closing procedures.
• Ensure that all procedures concerning bar tabs and the transfer of tables are met.
• Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.
• Up-sell food and beverage menu items.
• Must have extensive knowledge of a variety of alcoholic beverages, must retain and maintain complete knowledge of all food and beverage menu items.
• Check identification for proof of age when required.
•  Monitor guest’s drinks and anticipate guest’s needs.
•  Provide food service as appropriate.
•  Perform all necessary tasks for bar according to the standard operating procedure of the venue.
•  Efficiently and properly performs all service and sequence of service standards.
•  Set up and break down the bar area.
•  Maintain inventory at par levels.
•  Direct the work of Barbacks
•  Develop relationships with guests in order to provide personalized service.
•  Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
•  Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
•  Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.
•  Must be knowledgeable about hotel’s i.e. location, cuisine, etc.
•  Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
•  Ensure that hotel reporting procedures are aligned with applicable SOP.
•  Ensure all hotel and restaurant policies, standards and local laws are followed.
•  Ensure sanitation fundamentals and Health Department requirements that are set forth by hotel, local, state and federal regulations are in compliance.
•  Maximizing revenue to hit budget targets. 
•  Assists in hiring, training and mentoring staff.
•  Assists in monitoring of inventory, and ordering, making best possible pricing and purchasing decisions to meet financial targets. 
•  Assists in beverage menu development.
•  Creates, maintains and engages in ongoing beverage education and materials for the team.
•  Leads by example in setting and enforcing quality, safety and customer service standards. Making sure to develop a positive, inclusive, and welcoming space.

Ideal Candidate 

• Loves to invite people to visit the space, and works their butt off to make sure they have a memorable time.
• Loves to make sure that staff and guests are smiling and laughing as much as possible, whenever possible.
• Is passionate about all things food and beverage.
• Invite awesome people to visit the space, and never let them leave.

Requirements

• Prior management experience overseeing a beverage program.
• Advanced knowledge of beer, wine and spirits.
• Flexibility and willingness to adapt to ongoing changes. 
• Able to work nights and weekends.
• Self-motivated, well organized, ability to motivate others.

Compensations & Benefits

• Competitive pay. 
• On the job training. 
• Opportunity to work in an environment fostering an innovative approach to F&B operations that encourages initiative and leadership.
• Professional growth opportunities.
• Employee Referral program.

Other Duties

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an 'at will' employment relationship.

About Life Hospitality

Life House, Berkshires is managed by Life Hospitality, the hotel management arm of Life House, – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 100 in 2024. You can find all Life Hospitality openings at https://www.lifehospitality.careers.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.