The Role Liberty Science Center (LSC) is seeking multiple part-time Seasonal Guest Ambassadors to provide excellent customer care to our enthusiastic guests from March to September. Ambassadors are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Guest Ambassador is the heartbeat of the frontline team and is essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Seasonal Guest Ambassadors will work in a variety of galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces.Seasonal Guest Ambassadors report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team.What You’ll BringCharismatic, energetic, and friendly, your customer-service focus and positivity drive our goal to continuously improve the LSC experience. While you may not be a scientist or technologist, you are interested in the worlds of science and technology and excited by the prospect of working in a Science Center. Along with your customer service expertise, you:

1. Enjoy speaking in public and getting to know our visitors. You are excited to work with a diverse population of guests and will present an eager, friendly, service-oriented demeanor​​​​​
2. Take initiative and are quick to solve problems and offer creative solutions
3. Work well within a team-based setting. You are comfortable coaching peers and treating guests, coworkers, etc. with respect and professionalism
4. Possess strong judgment. You make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor
5. Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day
6. Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following directions and adjusting to changing policies and procedures
7. Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13)

We are building a culture that is inclusive, positive, and professional, and can’t wait for you to be part of our team!What You’ll DoBelow is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand:

1. Personally provide excellent, gold standard customer service at all times in all areas throughout Liberty Science Center
   1. Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions
   2. Provide high quality, end-to-end care of LSC guests, including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations 
   3. Cultivate a positive and enriching experience for LSC guests by playing with and engaging guests within galleries, answering questions, and presenting a thorough and accurate knowledge of all LSC offerings including exhibitions, theater shows, events, programs, etc
   4. Facilitate group check ins and group dining reservations
   5. Manage crowds and queues calmly and efficiently
   6. Serve as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s
   7. Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces
   8. Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs

1. Demonstrate leading performance that sets the standard for others, includingstellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalism
   1. Be present and on time for all scheduled shifts
   2. Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling
   3. Follow all LSC and departmental policies and procedures
   4. Leader in safety and cleanliness. Assist with cleaning duties
   5. Assist in training of new hires to the highest of service standards
   6. Provide assistance with special events and programming as needed
2. Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions
   1. Accurately input data into LSC’s ticketing system (Tessitura)

Desired Knowledge, Skills, and Abilities (KSAs)

1. Applied knowledge of superior guest engagement standards
2. Outstanding peer modeling, coaching, and training capabilities
3. Strong teaming and collaboration skills
4. Exceptional communication and de-escalation skills
5. Creative and resourceful problem-solving skills
6. Ability to work well as a team member or independently

Preferred Qualifications and ExperiencePrior success in the delivery of quality customer service in a fast-paced environment is a huge plus!Classification The Seasonal Guest Ambassador is a position that offers an opportunity to work a part-time schedule for a temporary period of time. This role is non-exempt, meaning it is eligible for overtime for work that exceeds 40 hours per week. All overtime must be approved in advance by the supervisor.

ScheduleSeasonal Guest Ambassadors must be available to work Sunday through Wednesday between March and September. Opportunities to work evening events will also be available. Shifts may range from 4-8 hours in duration.

CompensationThe Seasonal Guest Ambassador is compensated at a rate of $17.50/hour. Liberty Science Center also provides generous perks for all eligible part-time employees, including:

1. Paid sick time
2. 25% discount for staff in the LSC store
3. 15% discount in the Cosmic Cafe
4. LSC Family Membership
5. Free Parking

​​​​Physical/Environmental DemandsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee must also be able to stand for long periods of time while working on the floors. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs, bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements.

**Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent that LSC may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position.

LSC’s Work Culture at a GlimpseLiberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment. We are building a culture that is inclusive, positive, and professional and can’t wait for you to be part of our team!Our EnvironmentLiberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to a terrace with stunning NYC views.TravelThis position requires no travel.___________________Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We, therefore, provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

• To find out more, visit lsc.org or follow us on Facebook, LinkedIn or Twitter.