Description

Responsible for the daily operations and management of a financial service center. These daily functions include but are not limited to serving customers by providing product and service information in a warm and friendly manner, approving, and collecting loans, making phone calls, cash handling and filing.
Managing employees to perform the forementioned functions. Our goal is to serve our customers. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.

• Manage overall operation of Branch Office including all phases of lending, collecting, and direction of office staff
• Provide Customer Service
• Develop and Supervise office staff
• Solicit for new or renewed customer business
• Loan Processing
• Loan servicing and collections
• Have a good understanding of all State and Federal regulations
• Marketing
• Payment processing
• Maintain cash drawer accuracy and security
• Ensure proper handling of office deposits
• Ensure compliance with state and federal lending regulations and company policies
• Ensure prompt completion of applications
• Minimize delinquency through servicing and collection activities utilizing telephone, text, email and mail
• Ensure compliance with company policy and procedures
• Ensure reporting of branch figures to corporate
• Ability to work independently with minimal supervision
• Must have the ability to work a flexible retail schedule, including weekends and holidays
• Evaluate store financial statements and drive profitability through communication and goal setting
• Provide the highest level of customer service over the phone and in person, while also serving as a resource to current and potential customers

Qualifications

• Excellent communication and people skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Basic computer skills
• Valid driver’s license and own dependable vehicle
• Able to pass a background and credit check
• High school diploma/GED
• Some college credits: degree preferred.
• Minimum of one (3) year of customer service experience required.
• Must have the ability to work a flexible retail schedule, including weekends and holidays
• Minimum of 4 years management

Technical aptitude, problem solving skills

• Excellent communication skills, both written and verbal
• The candidate must have an aptitude for providing positive customer experience, good communication, and problem-solving skills
• Ability to work cross functionally and with all levels in the organization
• Effective analytical and decision-making skills
• Strong organizational and planning skills
• Experience in the financial services industry
• Advanced proficiency in MS Office
• An optimistic and enthusiastic relationship builder and hands-on leader

Work Schedule: Must be flexible for daytime and early evening shifts Monday through Saturday.

EEO Statement:

Flex Revolution is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.