Duties and responsibilities include but are not limited to the following:

• Responsible for communicating branch initiatives to staff.
  • Communicate branch goals to staff and review Lodestar daily for goal attainment. Conduct one-on-one coaching sessions with staff to help facilitate goal attainment. 
  • Ensure the branch maintains the highest level of member service at all times. Share member survey results with staff and respond to member surveys as needed.
• Responsible for branch operations.
  • Coordinate staff meetings.
  • Provide continual guidance and training of employees.
  • Ensure branch is operating in compliance with credit union policies and procedures.
  • Coordinate maintenance of the building and grounds.
  • Complete staff evaluations.
  • Track, approve, and report all days off (vacation, etc.) of staff. Maintain timesheets.
  • Assist the Human Resources Department in the hiring of new employees for branch positions as needed.
  • Perform cash audits.
  • Track and report officer security hours for payroll.
  • Track and report information needed for incentive purposes.
  • Review checks with staff that are taken outside of the check acceptance policy and call members to collect on any returned checks.
• Assist members with the following:
  • Consumer Loans. 
  • Open new member accounts.
  • Assist members with certificates, IRA and HSA accounts.
  • Serve as a Notary Public and Signature Guarantee for credit union transactions.
  • Proactively perform outbound calling to engage membership.
  • Perform MSR duties as needed.
• Respond to alarm calls as needed.
• Respond to after-hours situations when necessary.
• Attend training for meetings at the Main Office as necessary including monthly Branch Manager's meetings.
• Open/Close the building on a rotating basis or when needed and serve as Saturday manager.
• Seek new SEG opportunities and promote the credit union through presentations and information tables in the lobby, at schools, and other applicable groups.

Qualifications:

• Bachelor's degree is preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to sit, walk, and stand frequently.
• Must be able to perform some heavy lifting.
• Banking experience is desired.

Benefits and Compensation:

• Bonus and incentive opportunities 
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short-Term and Long-Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.