Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city’s skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. What We’re Looking For: Loews Hotels & Co is seeking an Event Manager to provide outstanding levels of service in coordination and execution of convention, meeting, and rooms only event business. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. Event Manager partners with all hotel operating departments to ensure all group related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels. Who You Are: · Creative solution seeker that exercises flexibility to determine best outcomes · Effective communicator, leading all interactions with empathy and professionalism · Forward thinker with an analytical approach to drive positive progress · Detail-oriented while maintaining a big picture focus · Masterful time manager, skilled in balancing multiple projects and deadlines What You’ll Be Doing: · Review all assigned group files including contracts and addenda for accuracy. · Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners · Build client relationships through maintenance of consistent, professional communication and support · Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs · Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process · Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs · Prepare impactful group resumes containing all relevant event information needed for successful operational execution · Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments · Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings · Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents · Accurately forecast and report out on group food and beverage spend · Oversee group room block performance, and report out on rooms utilization · Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals · Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings · Other duties as assigned Your Experience Includes: · Minimum one year of experience in event management, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role · Knowledge of hotel operational departments · Must be able to partner effectively with clients, guests, and all levels of hotel staff and management · Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) · Delphi experience preferred; Diagramming software experience preferred · Must be able to work a flexible schedule, including weekends and holidays, as needed What We Offer: · This is a bonus eligible position · Competitive health & wellness benefits, 401(K) & company match · Hybrid remote-eligible work policy · Paid Sick Days, Vacation, and Holidays · Training & Development opportunities, career growth · Tuition Reimbursement · Employee Hotel Rates · Other discounts and more Reports to: Director of Meetings & Events Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.