LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good”! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking a dynamic leader with strong Field Service and Home Appliance and Home Entertainment experience to join our team as Director of Service Partnerships.

The ideal candidate is within proximity to Huntsville, AL or Englewood Cliffs, NJ but can be remote for the right candidate.

What we can offer you:

Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach

POSITION SUMMARY:

We are in search of a dynamic and results-oriented professional to fill the position of Director of Service Partnerships. The ideal candidate will possess exceptional leadership qualities, including effective communication, problem-solving abilities, excellent organization skills, and the capacity to manage multiple high-priority tasks simultaneously. This strategic leadership role will focus on overseeing crucial sales support channels, including Retail B2C Sales Support and B2B Builder/Contract Business.

KEY RESPONSIBILITIES:

Retail B2C Sales Support:

• Lead and manage support functions for large national dealers (e.g., Best Buy, Home Depot) and regional dealers (e.g., Conns, PC Richard) selling Home Entertainment and Home Appliance products.
• Develop and implement strategies to maximize sales support efficiency, optimize processes and procedures, and enhance the overall customer and retail partner experience.
• Take charge of major service contracts for various portions of the business with self-servicing dealers, negotiating in good faith on behalf of LG to sustain these crucial relationships. 

LG Builder Pro (B2B Builder/Contract Business):

• Oversee programs supporting major national and regional builders involved in purchasing Home Appliance products for single and multi-family developments.
• Collaborate with cross-functional teams to understand the unique needs of builder/contract business partners and tailor programs, accordingly, supporting the post-sale experience.
• Drive initiatives to expand market share, strengthen relationships with builders, and capitalize on growth opportunities within the B2B segment.

EDUCATION/EXPERIENCE:

• Relevant years of work experience or bachelor’s degree in business, marketing, or a related field.
• Minimum of 10 years of experience in field service, program management, or a related field, with a demonstrated track record of leadership and success.
• Experience in the consumer electronics or home appliance industry is highly desirable, providing a deep understanding of the industry dynamics and customer needs.

QUALIFICATIONS:

• Proven experience in a leadership role, preferably in program management, or related fields.
• Strong understanding of the retail landscape, B2B business dynamics, and the unique challenges and opportunities within these sectors.
• Excellent communication and interpersonal skills to build and maintain effective partnerships with diverse stakeholders, including retail partners, builders, and cross-functional teams.
• Strategic thinking and the ability to develop and execute programs that align with business objectives, driving sales growth, and enhancing customer satisfaction.
• Proven track record of achieving targets and managing key performance indicators (KPIs), demonstrating the ability to deliver results in a fast-paced and competitive environment.

Why Join Us:

This is an exciting opportunity to lead a dynamic team and make a significant impact on our sales support operations. We offer a competitive salary, comprehensive benefits package, and a collaborative work culture that values innovation and continuous learning.

If you are a strategic leader with a passion for driving results and enhancing customer experiences, we encourage you to apply for the Director of Service Partnerships position today.

To Apply:

Please submit your resume and cover letter outlining your qualifications and why you are the ideal candidate for this role. We look forward to hearing from you!

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. 

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