Lexus of Cool Springs is seeking a talented and experienced individual to lead and supervise our Service Department. He or she will set and achieve a vision of operating the department at maximum production, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. Above all else, the Service Manager is responsible for ensuring customer satisfaction.

RESPONSIBILITIES:

• The Service Manager has direct authority over all service team members. and reports directly to the General manager.
• Forecasts goals and objectives for the department and ensure they are met.

• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.

• Develops service level standards focused on response times and issue resolution.

• Handle customer complaints tactfully, promptly and with concern for the customer.

• Implements policies and processes that produce high quality customer service delivery and that reflect industry best practice.

• Responsible for the functionality of all equipment in and around the service department.

• Oversee the service drive functionality, flow and the interaction of employees with customers.

• Understand, keep abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Utilize available pricing parameters and strategies to generate sufficient profit while maintain customer loyalty.
• Create a work environment where team members feel supported and are held accountable to performance objectives.
• Ensure full compliance with manufacturer parts and warranty policies, procedures and rules.

• Cooperate with all other dealership managers to work toward overall dealership vision.
• Maintains CSI scores and survey returns at or above company standards.

QUALIFICATIONS:

• Must have 3-5 years of Service Management experience in a luxury dealership.
• Strong leadership skills.
• Excellent verbal and written communication skills.
• Ability to operate the department according to dealership guidelines.
• Must have valid in-state driver's license and have and maintain an acceptable, safe driving record.
• Ability to solve employee and client issues professionally and ethically.
• Experience with Reynolds & Reynolds Ignite and Xtime a plus.

We offer a comprehensive compensation and benefits package and the tools you need to be successful.

OUR OFFERINGS INCLUDE:

• Salaried position
• IRA Match
• Medical, vision and dental plans
• Paid Holidays & PTO

Employee discounts on automobiles, parts and service