Front Desk Customer Experience Team Member

LJCC Identity Statement
Through the lens of Jewish identity and values, the Levite Jewish Community Center provides a welcoming, family-oriented gathering place for a diverse membership to engage in a meaningful experience of the mind, body and soul.

General Position Summary

The Front Desk is the central hub of the Levite Jewish Community Center. Front Desk Customer Experience Team Members (Team Members) are responsible for providing logistical information, checking members into the facility, and maintaining a positive attitude when talking to members and coworkers. Team member is the first point of contact for all entering the front entrance and are thus responsible for creating a welcoming and friendly environment where everyone is treated with dignity and respect, in a friendly and personalized manner

In a typical day, team member can expect to perform reception services at the front desk. This includes, but is not limited to, greeting and screening LJCC members and visitors; ensuring that each signs-in or presents a membership card. You will also answer a multi-line telephone; screen and direct calls to appropriate personnel; take accurate messages. Provide information in response to general inquiries, including questions about membership, programs, schedules, center services, etc.

A qualified team member candidate will be able to provide top tier, exceptional service in a fast-paced environment while communicating information about our membership plans, events, and programs knowledgably and professionally. A qualified candidate is willing to go above and beyond to ensure a positive experience for our members and guests.

We are currently seeking high energy, reliable candidates who can work flexible shifts that include evenings or early mornings and weekends or holidays. We are currenlty looking for the opening shift from 5:00 am to 8:30 am Monday through Friday.

Essential Functions

• Greet members and guest following all entry procedures and protocols
• Follow all LJCC policy and procedures
• Answer phones as a representative of the LJCC
• Communicate effectively information pertaining to programs, schedules, philosophy, fees etc.
• Positive daily communication with members and staff addressing their needs and concerns.
• Keep the lobby and work areas neat and tidy.
• Provide clerical support for the Membership Department as requested.
• Communicate all information regarding membership levels and privileges to guests accordingly.
• Maintain knowledge of facility, programs, and staff to answer questions and assist members with basic registration information, program location, and additional information as required.
• Address and respond to customer and staff questions, requests, concerns, and issues in a timely and efficient manner.
• Weekends Only; Saturday and Sunday 8 am to 6pm

Required Qualifications:

• High school diploma or equivalent.
• Must be 18 years or older.
• Must have a level head and have the ability to take control of emergency situations, including but not limited to: rendering first aid, calling 911, contacting supervisors and following emergency protocols.

Knowledge, Skills, and Abilities Necessary:

• Knowledge of office equipment, keyboarding, Excel, Microsoft Word, Adobe and Canva.
• Telephone/Communication skills.
• Good organization skills.
• Superior customer service skills a must. Ability to stay level headed in all situations.
• AED, First Aid, and CPR certified preferred.
• Ability to work a flexible schedule, including holidays.
• The ability to maintain a healthy and neat appearance.
• Extremely personable, professional, self-motivated and team oriented.
• Ability to follow policies and procedures, arrive prepared and on time for work.
• All employees of the Levite Jewish Community Center are required to be fully vaccinated against Covid-19.

The Levite Jewish Community Center is an Equal Opportunity Employer

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Organizational skills: 1 year (Preferred)
• Communication skills: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Multi-line phone systems: 1 year (Preferred)

Work Location: In person