JOB DESCRIPTION
Consumer Centric •Use strong interpersonal skills to empathize, communicate, and connect with consumers in an honest, authentic, and engaging way that makes them feel unique •Demonstrate consultative selling skills by acting as a friend with the sale in mind - offers help and be assertive with the sale - builds rapport and offers product recommendations •Offers additional products and customization services when applicable, demonstrating in-depth product & services knowledge •Influence positive behaviors with team in-store to enable better consumer experience as a team Open mind •Consistently show an "Open to change and comfortable with ambiguity" mindset. Support the benefits of the change and has a "how can we make it better" mindset and attitude. Give constructive feedback to improve •Adopt and advocate for the new technologies being rolled-out in store. Enjoys using tech, understands how tech enables CX, improves operations, and boosts store and company performance •Embraces new ways of working and working outside of comfort zone Proactive •Takes direction, adapts and acts fast, and leverages the team •Constantly looks for improvement opportunities and ways to add value - looks to solve problems on their own or by leveraging relationships, but can escalate if support is needed. •Take ownership of a complete set of activities (i.e. VM) and help with activities outside their role (i.e. helps tailor). •Act on their own initiative without waiting for instruction in ensuring the customer always comes first, product is correctly stocked & well presented as well as maintaining the stores general look & feel" Think beyond the task •Consistently deliver store sales targets by servicing customers and generate additional sales (application of customer service standards) to achieve store profitability •Review store sales and KPI's to identify sales opportunities with the Store Manager. •Demonstrate accountability for owning store development. Act as a role-model team player, embedding collective responsibility of store success
EOE M/F/Disability/Vets
LOCATION
Nashville, TN, USA
FULL TIME/PART TIME
Part time Current LS&Co Employees, apply via your Workday account.