Local Pharmacy Technician CSR (Hybrid)

THIS IS NOT A TRAVEL CONTRACT POSITION

Hours: 8:30am-5:00pm, Monday- Friday
**After first 4 weeks of training, agents move to hybrid schedule: Tu/Wed/Thu in office, M/F wfh**
Pay: $19/hour (NOT NEGOTIABLE)
Location: Elkridge, MD

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• PHARMACY TECHNICIAN CERTIFICATION REQUIRED
• Pharmaceutical experience is preferred
• Demonstrated strong organizational and interpersonal communication skills.
• Considerable interface by telephone and/or in-person necessitates tact and strong verbal communication skills.
• Experience with accounting preferred.
• Excel experience

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information from the caller to properly resolve the situation.
• Communicates appropriate options for resolution.
• Investigates and resolves complaints.
• Refers non-routine inquiries and complaints to senior level Call Center Representatives.
• Uses a computer system to research inquiries and log customer calls.

WORKING CONDITIONS

• Works in a call center operations environment.
• Ability to use PC, calculator, and/or other office equipment.
• Works independently or as part of a group or team in a diverse work environment.

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

Job Types: Full-time, Contract

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Pharmacy technician: 2 years (Required)

License/Certification:

• Pharmacy Technician Certification (Required)

Work Location: In person