DIVE IN TO A NEW CAREER WITH LESLIE'S:

Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000 retail stores in 39 states plus PRO, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing best-in-cla ss products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Mission/Job Scope:

The Senior Director, Omni Distribution is responsible for coordinating all degrees of the customer center strategic direction, operational support, and technology enablement to deliver a compliant and the highest quality of customer experience across all Omni-channels. This person will work with the business through Omni-Channel development and delivery teams representing e-commerce, supply chain and retail operations.

Outcomes:

• Experience working cross-functionally with retail stores, fulfillment, information technology, and inventory operations.
• Own customer experience and product roadmap across Omni-channel touchpoints focusing on customer centricity. Participate in customer experience feedback sessions and action planning / initiatives as a result of fulfillment related data.
• Extensive experience developing and delivering omni-channel projects and initiatives.
• Experience overseeing and managing omni-fulfillment channels such as management of 3 party facilities, vendor drop ship programs, and vendor compliance programs.
• Analyze the omni-channel networks and optimize the brokering / algorithms to make the most cost effective and efficient decisions in and out of season to support the DTC customer experience and speed to customer.
• Leverage the omni-channel tools / analytics to improve the customer experience, reduce cancelation rates and recommend solutions to reduce fulfillment exceptions.
• Oversee the parcel relationships and parcel performance for the enterprise, from a supply chain operational perspective (season readiness, ecom support planning and execution of the direct-to-consumer business).
• Manage the reverse logistics policies and procedures, providing visibility to top returned ecommerce items, as well as the ongoing improvements to putting items back to stock or RTV.

Qualifications:

• Minimum 7 years’ experience in specialty retail environment with a focus on Omni channel capabilities, retail operations, ecommerce, and customer experience.
• Bachelor’s degree in business, engineering, or related field.
• Manhattan Active Omni or order management system experience is strongly preferred.
• Change management and project management experience.
• 5 years managing a team, experience managing direct reports.
• Excellent PowerPoint and Excel skill
• Have a track record of defining, monitoring, and optimize consumer experience and business KPIs

We offer our employees competitive compensation, extensive paid training, a comprehensive and flexible suite of benefits packages, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.