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We are looking to add an experienced Customer Implementation Specialist to our growing company. This position will report to the Director of Implementation. The Implementation Specialist role entails regular engagement with property management professionals to evaluate client needs, act as a consultant to clients during account creation process to ensure best practices are being utilized, be an expert and champion of the platform, and provide ongoing, as needed support for mature clients.
Are you the type of person that loves to manage a proven SaaS onboarding process that puts you in the front seat with stakeholders and executives where you'll collaborate on the best path forward? Do you naturally build rapport with both customers and teammates while building trust and commitment to the project? Are you a customer advocate - always actively listening to customer needs and passionately translating those needs through appropriate internal channels? Are you a curious, logical thinker that always seems to be a couple of steps ahead? If so you sound like a great fit for the Customer Implementation Specialist role at Leonardo247!
In this role you will:
We will want you to join our team if you are:
You will want to join our team if you:
What this role is not:
"Implementation" can mean many things in the technology sector. While prior SaaS experience is desired, this is not a role where a PMP or certificate in Agile, etc. is necessary, nor will you be required to have/utilize coding skills to perform the job duties. Individuals in this role at Leo247 are a members of our Customer Success Team, and we engage with our customers on a daily basis via email, our project management tool, and on camera Zoom calls.
Benefits:
Schedule:
Standard working hours are 8 am to 5pm in the time zone of your residence - Monday through Friday
Salary Range:
55,000 To 68,000 Per Year discretionary bonus
** Please note: this application has a required video question before completing the application and being considered for the role. We advise that you prepare for this before starting your application as you only have one opportunity to submit the video. **
Full Time
$74k-98k (estimate)
11/19/2023
04/10/2024
leonardo247.com
Redondo Beach, CA
25 - 50