Overview

LEO A DALY is a leader in the design of the built environment dedicated to transforming the human experience through the power of design. For more than 100 years, we’ve created places that inspire wonder, connect communities and enable great things. Our creative teams combine planning, architecture, engineering, interiors and program management to deliver truly integrated design.

We are a diverse collection of inventive problem solvers united by a passion for great design.

We own the impact of our work, socially, economically and environmentally. In collaboration with our clients and each other, we create innovative, thoughtful and sustainable solutions to the urgent challenges that face our world.

Click WHO WE ARE to learn more about us! 

Responsibilities

The IT Intern will support and maintain company laptops, desktops, peripherals, software, and IT Systems. This will include installing, diagnosing, repairing, maintaining and upgrading hardware and software while ensuring optimal performance. 

• Install, configure, test, maintain, monitor and troubleshoot IT related hardware, software, peripherals, and printers.
• Assign incoming helpdesk requests from the user community in a courteous manner via phone calls, helpdesk requests, email and/or walkups.
• Obtain and document detailed issue descriptions from the end user.
• Develop Frequently Asked Questions and other documentation for use by the user community.
• Maintain inventory of all IT related hardware.
• Develop and maintain software installation and configuration documentation for use by IT.
• When necessary, liaise with third-party support and vendors.

Qualifications

• Currently working toward a Bachelor’s degree in a Computer Science or MIS related field.
• Strong customer service skills.
• Technical knowledge of IT related hardware such as laptops, desktops, monitors, tablets, smartphones, and peripherals.
• Ability to read, understand and use technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research on IT related problems and products.
• Strong interpersonal, written and communication skills.
• Ability to communicate technical terminology to the user community in a way they can relate to and understand.
• Self motivated and directed and pays close attention to detail.
• Analytical and problem-solving skills.
• Experience working in a team-oriented, collaborative environment.

Work Conditions

• Sitting for extended periods of time.
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

Why Join LEO A DALY?

At LEO A DALY, you will become part of a collaborative design culture and do work that matters. As an integrated design practice, we believe that a diversity of perspectives generates better solutions. We trust and support each other, ask hard questions and solve complex problems. Guided by a spirit of inquiry, we design for people at every scale, creating spaces that elevate individuals, their communities, and the institutions that serve them. Join LEO A DALY - help us transform the world.

EEO Information

LEO A DALY Company is an Equal Opportunity Employer and gives consideration for employment to qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. LEO A DALY Company, is committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Human Resources Department by phone at 402-391-8111 or by email at Recruiting@LEOADALY.com . For more information about your rights under the law, see EEO is the law.