Description

• Assisting with help desk calls, scheduling, and tickets.
• Basic end-user support to prevent customer service delays for basic technical issues.
• Under IT staff guidance, perform computer imaging, staging and installation.
• Assist in the maintenance of IT standards and documentation.
• Under the guidance of IT staff, inventory technology equipment and software.
• Set up video conferencing sessions and other items as needed to assist IT staff.
• Field work and interacting with customers.
• Perform other related duties as required.

You’ll sweep us off our feet if you:

• Be organized and structured with work orders; schedule work orders in a timely manner.
• Follow technical instructions with minimal supervision and guidance.
• Prioritize projects and services to minimize user interruption and down time.
• Employ a customer service approach and present information about technical issues clearly, both verbally and in writing.
• Operate standard office equipment including a computer and assigned software.
• Establish and maintain cooperative and effective working relationships with others.
• Meet schedules and timelines.

What you’ll need:

• Pursuing degree in information technology field. (Computer Information Systems, Applied Science Information Technology, entry level IT certification course, etc.)
• Abilities needed to execute job duties, such as software and computer proficiency, interpersonal skills, accounting skills, or specific laboratory techniques.
• Understanding of basic computing software and hardware.
• Characteristics necessary for success include initiative, collegiality, resourcefulness, or professionalism.
• Interest or demonstrated experience with computer software or hardware.
• Desire to learn and participate in a dynamic, fast-moving team.
• Physical requirements and working conditions:Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry [files weighing up to 20 pounds]; vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone.

Machines & Equipment

• Company issued laptop.

• Hybrid Work Schedule!
• Cool Open-Office Concept