3 Virtual customer Care Representative Jobs in Huntsville, AL
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Lennar Homes is Hiring a Virtual customer Care Representative Near Huntsville, AL
Lennar Core Values
Virtial Customer Care Representative:
- Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners
- Regularly exercise sound judgment and discretion when working with homeowners and trade partners
- Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
- Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
- Proactively remedy any trade partner scheduling, communication, or payment related issues
- Ability to understand manufacturer recommendations for use and application of their products
- Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
- Review and certify the completion of each home within their community.
- Manage, supervise and direct all aspects of customer relations for an assigned community.
- Conduct field meetings with trade partners, construction staff and sales staff as needed.
- Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
- Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage.
- High School Diploma or equivalent required, or equivalent work experience.
- Bachelor’s degree in related field preferred.
- Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder.
- Valid Driver’s License with good driving record.
- Valid auto insurance coverage.
- Advanced knowledge of scheduling, budgeting and document management.
- Ability to read and interpret blue prints.
- Computer literacy and proficient in MS Office products (Word and Excel).
- Excellent follow-up, communication (written and verbal) and time management skills.
Physical Requirements
This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.
FLSA Status
Life at Lennar!
- Health Insurance - Medical, Dental & Vision
- Vacation – 3 weeks of vacation per year to start
- Holidays, Sick Leave, & Personal Days
- 401(k) Savings Plan with company match
- Paid Maternity & Bonding Leave
- New Hire Referral Bonus Program
- Product Purchase Discount for Associates
- Associate Assistance Plan
- Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
- And More!
Job Summary
Full Time
Building Construction
$44k-55k (estimate)
04/29/2024
04/30/2024
MINNEAPOLIS, MN
25 - 50
2011
DANIELLE SHABUNYA
<$5M
Building Construction
Related Companies
The job skills required for Virtual customer Care Representative include Scheduling, Customer Care, Written Communication, Time Management, Health Insurance, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Virtual customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Virtual customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Virtual customer Care Representative positions, which can be used as a reference in future career path planning. As a Virtual customer Care Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Virtual customer Care Representative. You can explore the career advancement for a Virtual customer Care Representative below and select your interested title to get hiring information.
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