You haven't searched anything yet.
Area Customer Care Manager
US-IN-Carmel
Job ID : 2024-32717
Type : Regular Full-Time
of Openings : 1
Category : Customer Care / Service
PAR - IND
Overview
Welcome Home! Build your career with Lennar!
As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.
At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Customer Care Aream Manager :
Lennar is seeking a Customer Care Area Manager to supervise, coordinate, and manage daily operations of customer care associates, including scheduling, material ordering and safe keeping, quality control and trade partner management.
In addition, Area manager for Customer Care will mentor, train and supervise Customer Relations Specialist while monitoring adherence to company policies / procedures and OSHA requirements.
Area Customer Care Manager will work to personally handle all potential customer "conflicts" to avoid letters and communications to Lennar Corporate Offices / Officers.
Area Customer Care Manager will complete Quality inspections and QA sign offs and ensure all homes close 100% completed.
Responsibilities
Primary Duties and Responsibilities :
Qualifications
Education and Experience Requirements :
Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants and
Homeowners
Physical Requirements
Able to work in excess of eight hours per day in the confined quarters of a construction trailer, the
ability to operate a motor vehicle, climb stairs / ladders, bend, stoop, reach, lift, move and / or carry
equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able
to sit at a computer monitor for extended periods of time to complete paperwork, meet with building
partners, and receive / return phone messages. Must be able to work in construction environment
under all weather conditions. Finger dexterity may be required to operate a computer keyboard and
calculator.
This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.
FLSA Status
Exempt
Lennar Core Values
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.
Life at Lennar!
Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.
When You Join :
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
LI-CC1
Please see job description
PI238497398
Last updated : 2024-03-23
Full Time
Building Construction
$85k-111k (estimate)
03/25/2024
04/03/2024
lennar.com
MIAMI, FL
7,500 - 15,000
1954
Public
RICK BECKWITT
$10B - $50B
Building Construction
Lennar engages in homebuilding, financial services and real estate businesses.
The job skills required for Customer care manager include Scheduling, Written Communication, Time Management, Integrity, Communicates Effectively, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care manager positions, which can be used as a reference in future career path planning. As a Customer care manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care manager. You can explore the career advancement for a Customer care manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
04/15/2022: Laramie, WY
They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
02/16/2022: Gastonia, NC
Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
02/14/2022: Las Vegas, NV
Maintain accurate records and document all customer service activities and discussions.
02/09/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
04/21/2022: Evansville, IN
The customer service manager must be able to work with people with different needs.
03/03/2022: Birmingham, AL
Step 3: View the best colleges and universities for Customer Care Manager.