Description

Provide support for implementation, troubleshooting and maintenance of IT systems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Qualifications: Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s

degree.

Contractor shall currently possess and maintain one of the following certifications:

• Microsoft Technology Associate-IT Infrastructure (MTA-IT)

• Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 7

• Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 8

• Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7

• Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Admin on Windows 7

• Computer Technology Industry Association - (A )

• Computer Technology Industry Association - (Network )

• Computer Technology Industry Association - (Storage )

Must have TS/SCI w/Poly

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.