Description

Major Products Service Tech Assistants provide installation, repair, and chimney sweep services by appointment as well as in emergency situations for customers as a part of the Major Products Department (i.e., wood stoves, gas refrigerators, etc.). Major Products Service Tech Assistants help to create a memorable visitor experience by engaging with customers in a friendly manner and by providing excellent customer service.

• Establish and maintain excellent customer service-centered and professional relationship with customers.
• Review new, existing, and/or completed sales orders with Lehman’s Major Products sales staff to ensure each order is complete and that the necessary paperwork is in order prior to arriving at the job site
• Installation, service, and repair include, but are not limited to: wood stoves and inserts, gas stoves and inserts, gas refrigerators, realignment of chimneys, and chimney sweeping services
• Independent and group study of product and technical manuals
• Disassemble broken/defective equipment to facilitate repair; reassemble equipment when repairs are complete
• Install, repair, and/or replace appliances, equipment, and new or replacement parts and instruments, using hand or power tools
• Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning
• Provide clear and concise instructions to other crew members
• Provide training to other crew members as needed
• Make deliveries/installations/repairs/etc.:
• Inspect and maintain vehicle supplies (i.e., gasoline, oil, water, tires, lights, brakes, etc.) to ensure that vehicle is in and maintains proper working order and meets safety regulations
• Read, understand, and interpret maps and follow written or verbal geographical directions
• Relay installation and/or service arrival delays to customers in a timely manner
• Obtain estimates for service/delivery truck maintenance/repair
• Greet customers at their residence and ensure an excellent first impression by engaging the customer in a positive manner
• Study and maintain up-to-date product knowledge and installation instructions
• Learn, understand, transfer, and/or relay information pertaining to appropriate county codes for each customer-specific installation and/or repair
• Describe merchandise to customer and explain use, operation, and appropriate care and maintenance of merchandise
• Obtain and maintain up-to-date knowledge of current and past merchandise in order to assist past, present and future customers
• Demonstrate use or operation of major products and accessories
• Other duties as assigned

Requirements

Education: Minimum of an 8th Grade education

Experience: Minimum experience preferred is 3-6 months in an installation, delivery, and/or an HVAC customer-centered environment.

Certifications:

• Possess and maintain an excellent motor vehicle driving record, possess a valid Ohio Bureau of Motor Vehicles approved driving license, and valid insurance
• Obtain and maintain National Fire Institute (NFI) Certification
• Obtain and maintain Chimney Sweep Certification
• Obtain and maintain a Lehman’s Forklift Certification

Summary

We are committed to being a great place to work and encourage our team members to excel and grow professionally. As a member of our team, you can expect a great work life with Sundays free for your family, no late evenings, and a great benefits package that includes access to medical, dental, and vision insurance (Full-Time only).

At Lehman's, we believe that happy people give amazing customer service. And that treating people fairly and compassionately makes happy team members. We serve others the way we would want to be treated. If you want to join a team that works each day to go above and beyond our customers' expectations, then please apply for this great opportunity!

Job Types: Part-time, Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Outdoor work
• Warehouse

Ability to Relocate:

• Kidron, OH: Relocate before starting work (Required)

Work Location: In person