LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, and Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

THE ROLE

Do you love building strong personal relationships with clients and colleagues? Are you a master of process, an effective communicator, and a reliable teammate who understands how to prioritize and GET THINGS DONE? Are you calm under pressure and skilled at managing multiple priorities and stakeholders? Looking to take your next step with an exciting, fast-paced company in the sports industry with unlimited potential for personal and professional growth? We are looking for a Manager, Key Accounts to play a key role in actively managing and contributing to the success of our multi-disciplinary clients from onboarding to execution to growth.

ESSENTIAL FUNCTIONS

The Manager, Key Accounts will serve as a catalyst in:

• Serving as a primary point of contact for partners, setting the tone for regular check-ins, status meetings, troubleshooting, and advancing the business
• Ensuring a seamless onboarding and client communication process
• Building and maintaining trusted relationships with partners
• Developing a clear understanding of our partners business, goals, and program objectives
• Leveraging and working across Legends’ cross-disciplinary teams to deliver best-in-class strategies and solutions for partners
• Overseeing multiple partner projects simultaneously, with the ability to prioritize and problem-solve based on clients’ evolving needs
• Managing and mentoring internal team members to ensure quality partnership fulfillment
• Managing timelines and internal/external processes related to renewal and growth conversations, deliverable timelines, and fulfillment
• Developing kickoff agendas, meeting documents, presentation materials, and recaps
• Present forward-thinking solutions, data-driven insights, and recommendations
• Educate partners on the wider Legends offering and identify ways to grow the partner throughout the Legends business

PRIMARY RESPONSIBILITIES

• Show innate curiosity, proactive thinking, and the ability to think creatively when planning strategy, considering partner objectives and new growth processes
• Provide organizational stakeholders with feedback on engagement, milestones, partner strategies, solution enhancements, and other key initiatives
• Have a creative, adaptive personality that can interface with senior-level executives across various organizations
• Ability to remain calm under pressure, multi-task and prioritize workload while coordinating with others to meet deadlines
• Demonstrate strategic and creative thinking, problem-solving, and individual initiative as a trusted advisor, leader, and teammate both internally within Legends and externally with partners
• Exceptional customer service and client relationship management
• Cooperatively take on other duties, roles or responsibilities as assigned

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• College degree with a minimum of 3 years industry experience; MBA preferred
• Excellent presentation, communication, time management and interpersonal skills
• Strong attention to detail
• Experience managing a diverse range of partners and a history of providing world-class solutions
• Proficiency in Microsoft Office suite of products, including Word, PowerPoint, and Excel, plus knowledge using CRM and CMS platforms
• Ability to work independently and as a collaborative teammate
• Reliable teammate that proactively adds value, and always possesses a can-do attitude
• Desire to work in a fast-paced, evolving, growing, dynamic and challenging environment
• Experience in Asana work management platform a plus

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Hybrid (Chicago, IL / Dallas, TX)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.