We are looking for individuals whom exemplify compassion and genuine care of others, team players who will display faith in each other and honor commitments. Smiley faces with dedication and voluntary accountability, are going to be an integral part of a great success. We cherish problem solvers, who take personal responsibility in delivering exceptional guest experience. We welcome those who want to be in a team environment, where values and principles are always upheld and exemplified.

JOB SUMMARY: Responsible for greeting and welcoming all guests in a sincere, professional and friendly manner. Accurate processing of hotel reservations, assignments of rooms according to gaming value and guest requests. Consistently providing exceptional check-in and check-out guest experience. Accurately completes audit reports, processes, and management reports on a nightly basis.

SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Revised 03/2022

SUPERVISION EXCERCISED: None.

LICENSE REQUIRED: Must obtain and hold a Class II gaming license while employed and complete an annual background check with TGA.

EXTENT OF JOB AUTHORITY: Interacts effectively with the guests and team members. Provides excellent guest service at all times, satisfies phone inquiries, registers guests, administers room changes, reviews balances, collects payment, and settles guest folios within the guidelines of established policy, procedures and service standards. Reviews all front desk transactions and ensures accuracy prior to date roll.

MINIMUM EDUCATION REQUIRED FOR POSITION: High school graduate. Six months to one year related experience and/or training; Associate's degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of experience and education.

PHYSICAL REQUIREMENTS: Reading of a computer screen, and registration related documents while being alert to identify guests at a distance. Establishing meaningful eye contact. Identify color codes on the computer screen and process accordingly. Monitor and react to the activity in the front lobby. Identify first in line guest to service in proper order. Frequently shift focus from screen to guest and back. Manual and finger dexterity for operation of personal computer and routine paperwork. Regularly required to talk or hear. Regularly required to stand; use hands, finger, handle, or feel and reach with hands and arms. Frequently required to walk and stoop, kneel, crouch, or crawl. Occasionally required to climb or balance. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Very organized, detail oriented and capable of multi-tasking in a public environment. Excellent time management, excellent attention to detail, high level of organizational and interpersonal skills. Able to exemplify energy, moves with sense of urgency while being thorough about the details of the tasks. Ability to apply commonsense understanding to carry out instructions given in written, oral or diagram form. Must be able to have a working knowledge of Microsoft applications specifically Word and Excel, must be able to effectively use Property Management Systems.