LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

THE ROLE

The Manager, Premium Clubs role will report to the Director of Operations and is responsible for effectively and profitably managing the overall operations Premium Clubs at Ball Arena managing the daily operations of the on-location bar, the fine dining restaurant experience (a la carte menu items as well as buffet line style items). This includes, but is not limited to employee performance management, inventory controls, optimizing profits, and providing exceptional guest experiences.

ESSENTIAL FUNCTIONS

• Direct, implement and maintain a guest service and management philosophy that serves as a guide to team members.
• Greet and welcome members and guests and highlight upcoming events and specials.
• Coordinating menus, developing wine lists, handling guest relations and monitoring adherence to quality assurance standards as defined by Legends and our client KSE Conducting meetings to update staff on daily goals & objectives.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Work within budgeted guidelines to manage and maintain labor, operating, and supply costs.
• Assist with the preparation of the annual fiscal budget and business plan for the upcoming season.
• Oversee departmental daily, monthly, midyear, and end of the year reports.
• Perform nightly, monthly, midyear, and end of year inventory.
• Ensure in conjunction with the Culinary Management staff that all restaurant equipment is in proper operational condition and is cleaned on a regular basis.
• Foster the development of team members, administer monthly and anniversary reviews, progressive discipline, and lead onboarding / promotion / offboarding processes as necessary in accordance with Legends’ standards.
• Perform other related duties, tasks and responsibilities as required.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum 18 years of age on date of hire
• High School Diploma or equivalency.
• A college degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative
• Have a minimum of 3 years of hospitality experience in a fine dining restaurant
• Proficient in food planning and preparation, inventory management, sanitation, service standards, staffing and employee management, payroll and financial reporting
• Able to organize time effectively, forward plan and prioritize tasks to ensure workload is balanced and urgent situations are dealt with immediately. Ability to multitask and delegate duties when necessary.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Ability to communicate effectively in English to interact with staff and guests, additional language skills would be a distinct advantage and benefit
• A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential
• Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette
• Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail
• Punctual and dependable attendance
• Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism.
• Knowledge of the appropriate table settings and service ware.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company's risk management system(Origami Risk) on the same day that the safety incident has been reported to you.
• Ability to obtain and maintain TEAM Coalition Alcohol Service Certification.

WORKING CONDITIONS

Location: On-Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPENSATION

Salary Range: $68,000-$72,000

Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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