Job Title: Assistant Branch Manager
Department: Retail Banking
Reports To: Branch Manager
FLSA Status: Non-exempt
SUMMARY
Responsible for assisting the branch manager in all phases of branch operations, efficiently processing a variety of customer transactions while providing the highest level of customer service. Assumes responsibility for the branch in the branch manager’s absence. Helps train/develop Personal Bankers. Helps build solid customer relationships by identifying bank products and services beneficial to the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Ensures all Personal Bankers are greeting customers “instantly” upon entering the branch and facilitates a welcoming and customer focused environment.
Maintains strong knowledge of branch policies and procedures with respect to branch and approving checks and overrides.
Trains/Mentors all incoming Personal Banker I employees as well as PB II, & III levels.
Backup to Branch Manager for account opening and signing authority.
Advanced bank product knowledge.
Advanced Business/Consumer Account Opening skills; proficient in IRAs, HSAs, etc.
Instrumental in achieving branch performance objectives/goals for referrals, loan volume, deposits, and quality of audit reports.
Ensures branch security is followed in accordance with bank policy to protect the bank against criminal and fraudulent operations and unnecessary risk or exposure by securing cash drawer, keys, combinations and non-negotiable items, maintaining the established cash drawer limits, placing necessary holds, examining account titles and balances, verifying signatures of signers on accounts, performing dual control where assigned, etc.
Alert to customers’ needs and ability to suggest appropriate products/services. Provides brochures as needed for banking services with sufficient knowledge to discuss each product offered.
Highly Knowledgeable of the bank’s teller and account opening systems in order to process customers' transactions efficiently and accurately to include the following duties:

• Helps to ensure all Personal Banker customer transactions are processed efficiently and accurately while maintaining a balanced cash drawer and adhering to internal controls and procedures.
• Helps to ensure all bank documents are completed properly in accordance to bank policy and procedure (i.e. non-negotiable item logs, Currency Transaction Reports, general ledger tickets, forms, etc.)
• Ensures currency, coin, and checks in cash drawer is balanced throughout the day ensuring totals match with data displayed on teller system.
• Ensures all checks and cash received for deposit/payout have been reviewed by verifying signatures, checking customer account balances, and examining checks for endorsements, legitimacy, etc.
• Daily removes, records and processes deposits from night depository adhering to bank policy and procedure.
• Assists customers with safe deposit box following appropriate procedures.
• Accepts/processes loan and utility payments.
• Responsible for handling the branch ATM operations, such as opening/closing, loading cash dispensers, balancing the ATM and ensuring its security.
• Ability to initiate/execute customer wire transfer of funds following appropriate bank policy and procedure.
• Provides appropriate online and account/debit card maintenance to include stop payments, address changes, closing accounts, HSA contribution forms.
• Ensures customer checks are ordered promptly as necessary.
• Ability to train, operate and balance vault following appropriate controls as according to bank policy and procedure.

- Ability to operate and train other Personal Bankers on a Cash Dispenser, Integrated - Teller Machine (ITM) or other bank technology as appropriate for position.

• Ensures customer needs are evaluated to obtain information and explain available financial services such as savings, consumer/business checking accounts, Individual Retirement Account, Certificates of Deposit, HSA, Estates, savings bonds, and securities.
• Obtains appropriate credit records from credit reporting agency and OFAC for account opening.
• Ensures all new customer information on each account opened is prepared and input into system ensuring completeness/accuracy of documentation and forwarding to appropriate personnel within time limits as according to bank policy and procedure.
• Builds customer loyalty by developing relationships, making customer care calls and offering exceptional customer service.
• Proven history of achieving branch referral/deposit/loan goals by qualified referrals and cross-selling bank products.
• Responds to customer inquiries and requests. Informs and advises customers of status or enhancements to current account productivity and suggests resolution on account disputes and other account activity.
• Assists other bank personnel in resolving any customer issues.
• Responsible for overdraft decisioning in the absence of Branch Manager.
• Teller and Universal Banker Certification.
• Attends and participates in training courses/certifications to advance job/customer service and products knowledge.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong multi-tasking skills and great attention to detail.
Math, problem solving, ten key and computer skills.
Security conscious with excellent organizational skills.
Enthusiastic personality. Communicates effectively with customers and coworkers; inspires confidence – skilled enough to ensure customer needs are met with extraordinary service.
Must enjoy working with the public and be able to handle large sums of money comfortably.
Proficient computer skills.
Must enjoy teaching/training others with patience and kindness and seeing them grow in their position by applying excellent training skills.
A team player working well with others and flexible in working hours; must have the ability to work a Saturday rotating schedule as assigned and extended hours from time to time.
Proactive and self-directed with the ability to prioritize.
Must report to work promptly and regularly as according to work schedule.
Must be able to work with different personality types effectively.
Must be professional and calm under pressure.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent with minimum of three years Teller/Personal Banker experience required; demonstrates high proficiency of Personal Banker I, II, III skills; advanced product knowledge and Account Opening skills, cross-selling bank products and consistent referral history. Excellent training abilities showing patience and kindness. Mentors Personal Bankers I, II, III. Ability to backup Branch Manager.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job to include standing for long periods of time, close/far vision, use of arms, hands and fingers, some bending, stretching, reaching and lifting up to 30 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.