Assistant General Manager - Embassy Suites Chattanooga at Ha

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: Provide direct guidance and leadership to the Front Office, Security and Housekeeping Departments and interactive engagement with the Engineering and Sales Departments. Ensure consistent compliance with all Hotel Policies, Brand Standards and play the key role in driving quality guest service at all levels of hotel operations. Responsible for the ongoing success of hotel operations in conjunction with and/ or in the absence of the General Manager.

Qualifications

Essential Duties and Responsibilities: include the following. Other duties may be assigned by the supervisor as needed.
• Manage the daily and ongoing operations of Guest Service functions:
- Direct/Hands on engagement with the Front Office Manager and the Front Office staff – involvement in hiring, training, shift coverage, Night Audit and MOD Program.
- Direct/Hands on engagement with the Executive Housekeeper and operations of the Housekeeping Department.
- Direct/Hands on engagement with the Security Supervisor and operations of the Security Department.
- Oversee Night Manager
• Interact with third-party Food & Beverage tenant (Ruth’s Chris) to provide support for all Brand-required complimentary services (breakfast and reception) and ensure standards are maintained.
• Active engagement with and driving force behind maintenance of all Brand Standards to ensure successful semi-annual Quality Assurance Audit results.
• Perform administrative and clerical duties as needed.
• Responsible for producing accurate and timely report relative to SALT service scores, expense controls and other items as requested by the General Manager.
• When necessary and in conjunction with the Hotel Controller, verify accuracy of cash on hand, including safe, petty cash, and log any discrepancies on a daily basis.
• Establish a service-focused culture through leading daily “Huddle” meetings with Front Office, Maintenance and Housekeeping staff.
• Complete working knowledge of all Hotel systems including phone PBX system, Key system, PMS system, Public Space Music, Security Cameras and Legacy Hotel Partners’ programs.
• Knowledge and enforcement of Fire Alarm system and all Emergency Procedures.
• Ensure security of guests, fellow team members and Hotel assets.
• Must be CPR certified, MSDS trained, and complete all Brand-required specific training programs.
• Working knowledge and understanding of P&L and annual Budgeting process.
• Know and adhere to Legacy Hotel Partners, LLC and Brand-specific standards.
• Must exhibit a professional demeanor and all times and lead by example.
• Interact with internal and external customers in a positive, professional and accommodating manner.
• Prepares month-end reporting and/or critiques as requested by the General Manager.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, team member issues etc.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the Hotel and service to the guests.
• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
• Perform any other job related duties as assigned.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.
Education and/or Experience: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.
The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.