65 Customer Service Manager Jobs in Edinburg, TX
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Legacy Home Health Agency is Hiring a Customer Service Manager Near Edinburg, TX
Do you have high expectations for customer service? Join the team of dedicated patient care advocates at Legacy Home Health Agency, delivering quality customer service to meet their patients' needs.
We are looking for a Customer Service Manager who knows how to build and support the systems and teams needed to prioritize and track customer issues and, in the process, deliver quality customer service!
Job Responsibilities:
- Accomplishes customer service human resource objectives by training and coaching employees.
- Communicates customer service expectations, and performs evaluations and reviews for employees with frequent customer interaction.
- Identifies customer service issues, resolves problems, and maintains customer satisfaction by providing problem-solving resources.Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
- Implements production, productivity, quality, and customer-service standards.
- Contributes customer service information and recommendations to strategic plans and reviews.
- Audits customer service procedures and trends and determines system improvements.
Job Requirements:
- Bachelors degree in a related or applicable discipline required.*
- Three years of customer service experience required.
- Bilingual in English and Spanish is preferred.
*Supervisory experience in a related or applicable industry may substitute for education.
Job Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Paid holidays
- Paid training
- 401(k)
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$75k-98k (estimate)
04/04/2024
05/04/2024
legacyhhc.com
RIO GRANDE CITY, TX
50 - 100
1997
$10M - $50M
Skilled Nursing Services & Residential Care
Related Companies
About Legacy Home Health Agency
Legacy Home Health is proud to have served South Texas communities since 1997. Legacy has a simple vision: we want to provide comprehensive and compassionate care to our patients on a daily basis. The dedication of our employees, the expertise of our management team, and the compassion of our owners are the core of our agencys operations. Our vision for the future is focused on the needs of the communities we serve. We will continue to strive to reach out to the under served areas of Texas, and to make our services accessible to those whose lives can be improved by our simple mission: Compassi...onate Care.
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The job skills required for Customer Service Manager include Customer Service, Coaching, Customer Satisfaction, Problem Solving, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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