ROLE

The Teller is responsible for accurately processing financial transactions and being an effective source of information for customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential, and effective assistance to customers and company associates assuring a positive experience and minimizing wait time.

All employees are expected to actively promote Legacy Bank to existing and prospective customers in order toobtain and build the Bank's customer base and thereby enhance Legacy Bank's growth and profitability.

MAJOR DUTIES AND RESPONSIBILITIES

• Demonstrate efficiency in processing financial transactions for customers: receives funds, post transactions and pay out funds as requested. Issue cashier’s check, gift cards, complete change orders, process the redemption of bonds, cash checks according to written procedures. Verbally confirm intended transactions with customers to assure needs are met and minimize errors.
• Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any offages. Appropriately applying policies.
• Create and maintain a clean, neat, and pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward customers and co-workers.
• Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products.
• Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verifications.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, the Office of Foreign Assets Control and all security policies and procedures.
• This position requires a rotating open/close schedule and a rotating Saturday schedule