LEFT LANE Hospitality

GUEST SERVICES SUPERVISOR

Hotel Bardo Savannah

Company Overview

LEFT LANE Hospitality is a vertically integrated company specializing in acquiring and transforming hotels that share a common thread of textured history and progressive cultural landscapes. We are committed to fostering a warm, welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create moments of exceptional rarity through dynamic guest experiences and warm anticipatory service. We believe in making powerful first and lasting impressions and want both our guests and team members to feel known, looked after, and at home. How we want our guests to feel when staying with Us is the same as…how we want our team to feel every day.

Job Overview

Our team at Hotel Bardo Savannah is seeking a passionate, ambitious Guest Services Supervisor to lead by example, train, and mentor our Guest Services team. The Guest Services Supervisor is a property leader and "culture setter" who embodies the Bardo brand and sets the standard for impeccable and anticipatory service. This ideal candidate is eager about creating an extraordinary level of comfort and service for our guests.

Responsibilities

• Provide a positive and purposeful work culture
• Assist in overseeing operations of the Guest Services team
• Ensure the quality and consistency of the guest experience
• Effectively communicate Front Office and guest needs to management or other departments
• Collaborate and work effortlessly with other team members
• Handle challenges with confidence and positivity
• Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming

Qualifications

• Flexible, hard-working team player with a positive attitude and strong attention to detail
• Passionate about hospitality and providing elevated service, and possess a desire to lead
• Excellent presentation and grooming standards
• Excels at verbal and written communication
• Able to maintain a delightful and refreshing demeanor when addressing guests and team members

LEFT LANE is an Equal Opportunity Employer