21 call center supervisor Jobs in fort lauderdale, fl
YMCA of South Florida is Hiring a Call Center Representative Near Fort Lauderdale, FL
Essential Functions / Job Duties:
- Maintain good relations with members and always represent the best interests of the YMCA.
- Schedule tour appointments from membership inquiries and support with converting appointments into new sales.
- Provide excellent service to members and program participants on the phone, contributing to member retention.
- Assist all members, potential members and staff in a courteous, professional and friendly manner.
- Present accurate membership information to potential and existing members. Explain the benefits of YMCA membership and its programs.
- Demonstrate full competency with the Daxko membership system to include proper enrollment, update, and cancellation processing and receiving membership, program, childcare, camp, and child watch payments.
- Follow membership policies and guidelines. Process new memberships, update current memberships, and register members for programs and services, as needed.
- Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.
- Understand financial assistance process and accurately help to identify eligibility.
- Make 30-50 outbound prospecting calls per day
- Support other staff members and departments and assume other responsibilities as mutually agreed upon by supervisor.
- Encourage member involvement in programs (cross selling) and identify potential volunteers.
- Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities.
- Moving members along the continuum from casual, to connected, to committed.
- Provide a highly satisfying member experience and engage members in programs.
- Meet performance measurement through annual giving, major gifts, and/or endowment by telling the Y story and raising charitable dollars to fulfill our mission.
- Contribute and implement innovative ideas to improve membership operations.
- Participate in Annual Community Campaign.
- Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.
- Work a flexible schedule with advanced notice based on hours of operation, special events and position requirements.
- Time Management
- 100% of the time on the phone - Focusing on Call Center key performance indicators and deliverables.
- Outgoing personality enjoys speaking to people .
- Ability to stay calm during stressful situations
- High level of patience
- Has the creativity and flexibility to navigate difficult conversations
- Has an innate desire to provide excellent customer service.
- High School degree or equivalent
- Minimum of 1 years of customer service or sales experience
- Ability to address difficult member situations / conflicts in a professional and courteous manner and exudes excellent interpersonal skills
- Ability to work independently, and as part of a team
- Ability to multi task and meet deadlines in a fast pace environment
- Organized and detail-oriented.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Must demonstrate a strong desire to serve others and give back to our community.
- A professional, goal driven, self - motivated leader with a positive attitude .
- Ability to problem solve
- Accepts and demonstrates YMCA core values; honesty, respect, car i ng, and responsibility.
- Have a strong work ethic, excellent customer service skills; be punctual and reliable in attendance .
- Excellent computer skills and experience with standard business software i.e. Microsoft Excel and
- Must be able to work flexible hours including evenings, weekends, and holidays.
- Ability to respond to safety and emergency situations.
- Bi-lingual, English, and Spanish language required
- strongcommunication skills
- CPR/First Aid and AED certified within 90 days of employment.
As a Drug-Free Workplace, all new hires must successfully complete a urinalysis within 72 hours of notice. Failure to complete the drug test within this timeframe will automatically disqualify you from employment. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.
The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.
Job Summary
Full Time
$36k-47k (estimate)
05/03/2024
05/19/2024
ymcasouthflorida.org
HALLANDALE BEACH, FL
500 - 1,000
1916
JAKE STEGER
$50M - $200M
Civic & Environmental Advocacy
Related Companies
About YMCA of South Florida
WELCOME TO THE Y! For 100 years, the YMCA of South Florida has been dedicated to building healthy, confident and secure children, families and communities. Whether youre looking to get healthy, meet new people, or spend more time with your family, were here for you. Our impact is felt every day when an individual makes a healthy choice, when a mentor inspires a child and when a community comes together for the common good. When you join the Y, youre joining more than a gym, youre joining a community committed to transforming livesspirit, mind, and body.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
