Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

• You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.
• You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.
• You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
• You want recognition. We provide a positive, fun workplace where employees are appreciated.

The Customer Experience Specialist is responsible for aligning customer wants and needs with operational and financial business objectives.

Essential Functions:

• Partner closely with the Director of Marketing Analytics and Insights to analyze and understand customer wants, needs and drivers of retention using a variety data points from touring, enrolled, and disenrolled families.
• Based on data and feedback, represent and advocate for the needs of the customer in the development of new company programs and/or processes
• Collaborate with cross-functional teams to implement improvements based on customer feedback, improving overall customer retention.
• Develop and maintain up-to-date documentation on retention-based marketing programs.
• Support the development and deployment of customer feedback surveys.

Minimum Job Qualifications:

• Bachelor’s degree required.
• 1-3 years’ experience in a customer experience, consumer insights, media or marketing role required. 
• Proficiency with Microsoft suite required.

Other Skills and Abilities Qualifications:

• Excellent customer service skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Effective communication skills, written, verbal and interpersonal.
• Proficient time management, organizational skills, and ability to meet established deadlines.
• Ability to work independently and cross-functionally.
• Capable of applying critical thinking, problem-solving skills, and attention to detail.
• Skilled in leveraging data, insights and business understanding to optimize, solve problems and influence decisions.
• Capable of working independently and in an action-oriented manner.
• Ability to work with frequent interruptions and remain flexible to changing priorities.

Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.