Description

Leader Dogs for the Blind, based in Rochester Hills, Michigan, has been making people unstoppable for 80 years, empowering people who are blind or visually impaired with lifelong skills for safe and independent daily travel. We are looking for a Custodian to join our team! To learn more about our mission and campus follow the link to our website here.

Why work at Leader Dogs for the Blind?

• Medical, Dental, and Vision Insurance after 30 days of employment

• Employer paid life insurance

• Employer paid disability insurance

• 401k with employer match

• Flexible spending account

• Paid time off front loaded on first day of employment

• Annual merit pay increases

• Workout room access

• Dog friendly office

SUMMARY

This position is responsible for administrative functions within the marketing department and serves as the receptionist in the administrative building.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides general administrative support to the Chief Marketing Officer, Chief Philanthropy Officer and other department managers as requested.

• Performs a variety of administrative and clerical duties that involve setting appointments, processing paperwork, updating records, requests for general information material, mailings (both material and electronic), photocopying, faxing, and typing correspondence.

• Serves as a primary user for operational software including, but not limited to, Microsoft Dynamics CRM and volunteer software Volgistics.

• Manages and submits all supply orders for the marketing department.

• Professionally answers all incoming calls, email and voicemail; directs to appropriate team member or department.

• Greets and directs clients, visitors, and volunteers in a courteous and professional manner.

• Coordinates and schedules tour docent volunteers and all general public tours.

• Collaborates with the volunteer engagement department to identify the need for volunteers as well as interviewing, training, and providing on-going supervision and feedback, support and recognition of volunteers working within the department.

• Performs other duties as assigned.

Qualifications

EDUCATION AND EXPERIENCE

High School diploma or equivalent required. A minimum of three years’ experience in an administrative, receptionist or operations support role. Associates degree preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Possess exceptional interpersonal and verbal communication skills, as well as excellent phone etiquette.

• Customer service driven; must have strong organization and time management skills, acuity to detail, and the ability to multi-task.

• Ability to effectively navigate project management software.

• Proficient in latest version of Microsoft Office products.

• Flexible to periodically work weekends and evenings based on organizational activities.

• Ability to work independently with little supervision and accept direction on given assignments.

• Ability to interact in a positive manner, schedule and manage volunteers.

• Ability to work well under pressure, handle multiple priorities and meet deadlines.

• Possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.

• Comfortable with and willing to work around large dogs.

• Willing to perform general public relations duties on behalf of Leader Dog (perform tours, answer general questions, be a professional and courteous representative of Leader Dog, etc.).

• Establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with volunteers, donors, clients and all constituents of Leader Dog. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use the phone, talk, hear, walk, bend, crouch, kneel and reach with hands and arms. The employee is occasionally required to lift and/or move up to 15 pounds.

Leader Dogs for the Blind reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position title as it deems necessary to meet the needs of its business.

Leader Dogs for the Blind is an at-will employer. This means that the employment relationship may be ended at any time without notice by the employer or employee for any reason. Neither this document, nor any manual issued by Leader Dogs for the Blind, is a contract of employment