Overview

Le Macaron French Pastries™ is a boutique-style French patisserie where we bring the authentic French pastry experience to life through our captivating assortment of macarons and pastries. As we prepare to open our retail pastry shop in Omaha, we are seeking a motivated and dedicated Sales Associate, ready to become an integral member of our team.

Responsibilities and Duties:

Customer Service Excellence

• Create a welcoming environment and greet customers warmly. Ensure all guests receive courteous, responsive, and friendly service at all times.
• Demonstrate a deep understanding of our products and engage customers with insightful product information.
• Offer samples and administer sampling guidelines to enhance customer experience.
• Thank all guests in a genuine manner and let them know we're happy they chose to visit our shop.

Operational Efficiency

• Maintain operational efficiency by taking the required actions that meet the highest customer service standards and daily operational needs.
• Proficient order management skills such as taking orders accurately, entering them into the POS system, and ensuring proper plating and packaging.
• Prepare and serve beverage orders, including coffee drinks and milkshakes, according to established standards.
• Ensure all food and products adhere to established high-quality standards and presentation.
• Assist in visual merchandising and inventory management to enhance the shop's appeal.
• Demonstrate menu knowledge and a comprehensive understanding of our product offerings.

Sales and Performance Objectives

• Collaborate with leadership team to achieve sales and service objectives while maintaining quality standards.
• Maintain a positive work environment that encourages productivity and cooperation.
• Achieve sales targets through effective customer engagement and product knowledge.

Compliance and Safety

• Ensure adherence to federal, state, county, and municipal regulations related to health, safety, and labor. Administer corrective actions fairly and promptly for any violations of company policies, rules, or procedures.
• Uphold and maintain the execution of the Food and Beverage Standards, as well as all Le Macaron’s brand and food safety standards.
• Complete and record all cleaning tasks as outlined in best practices. Maintain an inviting space for guests all day, every day.
• Follow proper perishable inventory procedures to ensure an accurate recording of inventory.
• Demonstrate a culture of ethical conduct, safety, and compliance. Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.

Perform all other duties based on business needs.

Qualifications:

• One year of experience in customer service and retail operations, preferably within the food and beverage industry.
• Outstanding social skills, enabling effective customer engagement and product sales.
• Familiarity with the use of Point of Sale (POS) systems.
• Capability to adapt to a fast-paced environment and efficiently manage multiple tasks.
• Strong English communication skills.
• Knowledge of French pastries, beverages, culture, and language is a nice to have.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities. Other duties may be assigned as needed.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Omaha, NE 68106: Relocate before starting work (Required)

Work Location: In person