Our ideal candidate is self-driven, ambitious, and engaged.

Responsibilities

• Assists in managing to ensure quality of service and product by all staff members.
• Helps schedule all retail shifts and posts regularly.
• Manages front and back of the house and identifies any training needs and improvement plans. This will include problem-solving, conflict resolution, and ongoing evaluation.
• Is involved in researching supply sources and prices for items used in retail. Turns over regular ordering once the supply line is established.
• Recruits and manages headcount of the front of the house staff.
• Assist with hiring in other departments as needed
• Manages repair and maintenance of front of the house equipment including tables, chairs, food cases and equipment and POS system.
• Assist with repair and maintenance in other departments as needed.
• Coordinates ordering of product with Cafe Owner as needed.
• Provides new hire training and orientation to new all staff members.
• Oversees the handling of all aspects of daily receipts including deposits, credit card batching and reconciling.
• Responsible for customer outreach as regards customer complaints, web site accuracy, and monitoring of our Google, Yelp and Facebook accounts.
• Ensures safe conditions for all retail staff members and our retail customers.
• Handles worker’s comp claims and safety meetings and updates.
• Plans and oversees holiday sales and orders.
• Keeps track of hours to assist in payroll activities & scheduling
• Makes recommendations about opportunities to add to sales, to better serve our customers, to add new equipment.

Qualifications

• High School Diploma or GED, College or University Degree preferred
• 2-4 years supervisory experience in either a food service business is REQUIRED
• Outstanding interpersonal and communication skills (written and verbal)
• Outstanding motivational skills and positive attitude
• Strong leadership and problems solving skills
• Ability to empower team members
• Capability with POS software; MS Office applications (Word, Excel, Power point)
• Basic business math and accounting skills, and strong analytical/decision-making skills
• Proven ability to attract/recruit, train, retain and promote high achievers
• Good driving record

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• Supervisory Responsibilities:
• Is responsible for the overall direction, coordination and evaluation of these units.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and solving problems.

We are looking forward to receiving your application. Thank you.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: In person