Assistant Store Manager Job Description

Reports To: Store Manager

Supervises: Key holders and Sales Associates

Status: Full-Time

Responsibilities:

Leadership

• Motivate the team by communicating the Alumni Hall vision
• Show a strong passion for the Alumni Hall brand and help set the standard for running the daily business
• Participate in productive monthly staff meetings

People Development

• Recruit, hire, train, and develop a high energy and high performance team that provides a superior customer experience
• Coach team members in their job responsibilities to increase confidence and productivity
• Ensure that all team members adhere to all employment policies
• Recognize performance issues and assist the Store Manager in the development of action plans
• Assist the Store Manager in the performance review process
• Create a fun and exciting atmosphere for customers to shop in and for employees to work in

Visual Merchandising

• Manage the efficient process of merchandise receipt, processing, merchandise placement, replenishment, and markdowns
• Maintain high standards of a clean and neat sales floor, cash wrap, and fitting rooms

Performance

• Be able to open and close the store, handle deposits, and follow daily operations and expectations
• Ensure that all E-commerce orders are filled and processed per company standards quickly and efficiently
• Strive to achieve daily, monthly, and annual sales goals
• Strive to achieve shrink goals
• Maintain operational standards to secure the store’s assets
• Assist the Store Manager in achieving UPT, ADS, and E-Mail Capture goals
• Assist the Store Manager in proper scheduling practices

Qualifications:

• Minimum high school degree or equivalent
• Minimum 1 year retail management experience
• Ability to lead a team, delegate, and follow-up
• Ability to train and develop employees
• Ability to work well within a team
• Ability to work in a fast-paced environment
• Ability to work a schedule based upon the business needs – including holidays, nights, and weekends.
• Strong verbal and communication skills

Disclaimer: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person