1 Client Care Representative Job in Brookville, OH
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LCNB National Bank is Hiring a Client Care Representative Near Brookville, OH
Department: Client Care Center
Position Purpose
- Professionally engages with customers/clients to identify their needs
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by identifying and clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information accurately and efficiently.
- Serves as a key resource and support for Branch Operations teams, in particular in relation to opening new accounts and account maintenance functions
- Adheres to security and transaction processing by following established procedures; reporting malfunctions.
- Ability to work two Saturdays a month
Skills/Competencies
- Strong verbal and written communication skills
- Telephone skills
- Listening Skills
- Data Entry Skills (Microsoft Word, Microsoft Excel & Windows)
- Internal and External Customer Focus
- Accuracy and attention to detail
- Professionalism
- Ability to multi-task in an efficient and productive manner
- Team player and People/Interpersonal Communication Skills
- Problem solving skills
Education/Experience
- High School diploma or GED equivalent required.
- Customer Service or Banking/Branch Operations experience (preferred)
Working Conditions
- Ability to work two Saturdays per month (required)
- Must be able to remain in a stationary position 80% of the time
- Occasionally move/traverse to access files and equipment
- Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, scanner and computer printer
- Ability to think, reason and communicate clearly
- The ability to observe and identify details at close range
- Occasionally lift up to 10 lbs.
Incumbent must be able to perform the essential functions of the position with or without reasonable accommodations.
Job Summary
Full Time
Banking
$36k-45k (estimate)
01/30/2024
05/07/2024
lcnb.org
LEBANON, OH
100 - 200
1877
Private
STEVE FOSTER
$10M - $50M
Banking
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The job skills required for Client Care Representative include Call Center, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Care Representative positions, which can be used as a reference in future career path planning. As a Client Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Representative. You can explore the career advancement for a Client Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Care Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Care Representative jobs
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Step 3: View the best colleges and universities for Client Care Representative.
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