Position Description

Lead Fraud Investigator

Identifying Information:

• Department: Fraud & Legal
• Reports To: Robin Baumannm, Security Fraud Officer

• Location:LCNB Operations Center (Lebanon, OH) Hybrid Schedule available and home office location TBD based on incumbent

• Hours: Monday - Thursday 8:20 am - 5:05 pm, Friday 8:15 am - 6:15 pm
• Status: Full-Time Hourly Non-Exempt

Position Purpose:

LCNB National Bank is seeking a Lead Fraud Investigator. This position is responsible for the detection, prevention, and investigation of potential fraud situations. Specific procedural reviews and approved countermeasures are utilized in the daily job performance. This role requires the ability to conduct research, execute various tasks to protect the client and bank; and provide clear documentation of investigations. This position also requires the ability to work in a fast-paced environment while effectively multi-tasking. This role must maintain a balanced perspective to ensure a positive customer experience for both our internal and external customers. The Fraud Investigator Lead is also responsible for coaching and developing other members of the fraud team.

Essential Functions and Responsibilities:

• Review fraud alerts, queues, and reports to detect & prevent fraud, or refer for further investigation
• Review fraud referrals from internal partners to determine the appropriate course of action
• Execute countermeasures and various mitigation strategies to avoid losses to the bank and our customers
• Collect evidence pertaining to law enforcement requests
• Provide branch support for handling of fraud situations for customer incidents
• Set up, document, and investigate fraud cases with varying degrees of complexity
• Interact with internal and external partners such as operations groups, banking centers, HR, and law enforcement, to resolve and investigate fraud incidents
• Complete or direct financial transactions such as right of offset, closing balance issues, charge off requests, or special bank closings
• Prepare, write and submit Suspicious Activity Reports (SARs) as required
• Review and process various fraud claims handling forms
• Review potential internal fraud; partner with management, HR and others as needed throughout the investigation
• Train, mentor, and coach fraud team members and other bank associates as required
• Assist in the preparation of reports to ensure adherence to policies and procedures
• Testify in civil or criminal court cases as required
• Stay abreast of industry trends and changes in law or regulation
• Maintain confidentiality surrounding fraud methods and investigations

Required Competencies:

• 5 years fraud or loss prevention experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• High school diploma or equivalent

Desired Competencies/Skills:

• Legal knowledge in Trusts, Power of Attorney (POA’s), Payable on Death (POD’s), Adult Protection Services (APS) – Elder Abuse, and other legal documents
• College degree or industry certification; or currently in pursuit of degree or certification with relevant experience
• Detail-oriented with strong research and problem-solving skills
• Ability to manage multiple tasks and priorities
• Excellent organizational & communication skills
• Ability to work independently
• Prior investigations experience in credit or banking environment
• Experience with fraud reporting, law enforcement interaction, and handling of sensitive matters
• Ability to utilize Microsoft Office Suites

Working Conditions:

• Ability to lift and carry up to 10 lbs.
• Ability to work outside of business hours if needed
• Ability to work a hybrid schedule
• Ability to travel to and from bank offices and third-party locations

• Constantly operates a computer and other office equipment

Compliance Statement:

The associate is responsible for meeting all compliance requirements imposed on LCNB bank by State and Federal law and regulations, as well as all related LCNB Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.